Customer Service Representative

Shanaine Birdsong

Email: ********@**********.***

Address:

City: Fort Lee

State: VA

Zip: 23801

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Self-motivated customer service representative with over four years retail experience in a fast-paced environment. I am a dedicated customer service representative determined to maintain customer satisfaction and contribute to company success. I am a friendly person with great work ethic. I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am a sincere, loyal and dedicated individual who has a great deal of ambition. I am looking for a position where I can grow, develop and excel while giving my best to an employer in a professional environment.

Educational Background:

High School Dipolma from Chaffey High School, Ontario CA 1/2001 to 6/1999 (Business Management)

Job History / Details:

Career Overview

Self-motivated customer service representative with over four years retail experience in a fast-paced environment. I am a dedicated customer service representative determined to maintain customer satisfaction and contribute to company success. I am a friendly person with great work ethic. I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am a sincere, loyal and dedicated individual who has a great deal of ambition. I am looking for a position where I can grow, develop and excel while giving my best to an employer in a professional environment.

Core Strengths

Valuable motivated team member with leadership skills. Knowledgeable, able to store and retrieve information to express ideas and communicate with others. Dependable, dedicated to accomplishing the task with excellent results. Impeccable character with great initiative. Energetic and outstanding customer service with a dynamic work attitude

Shipping and receiving

Creative problem solver

Strong organizational skills

Fast learner

Active listening skills

Credit card processing

Telephone inquiries

Inventory control

Large cash/check deposits

Able to follow safe work practices. Move and handle boxes of merchandise and fixtures throughout the store. I can process information through electronic cash register system, multi-task and stand for an extended period of time, stock shelves full and neat in a timely manner. Willing to work flexible hours, weekends, and holidays to meet the needs of the business.

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all guest.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

April 2011 to June 2011

Walmart Supercenter Jesup, GA

Remodeling Associate

Deconstruction and reconstruction of fixtures. Attaching rollers to shelf fixtures so they can be moved. Stocking shelfs, cleaning, lifting and moving parts.

February 2011 to May 2011

Churches Chicken Hinesville, GA

Cashier

Ensure that monetary exchanges within the fast food restaurant runs smoothly. Processing customer bills through cash and or credit transactions. Gathering orders, handing food to customers. Good customer service skills, able to work in a team and keep area clean and stocked.

August 2005 to February 2006

ABX AIR/ DHL Riverside, CA

Team Lead

Assign work schedules, ensure that team members are trained in operational processes and monitor their progress. Actively promote positive behaviors and site ethics. Perform the duties of a warehouse operative- direct the work of team members. Maintain records and review documents prepared by the team monitor performance of team members. Communicates and promotes work practices, procedures and methods to team members and perform additional duties assigned by the management team. Undertake management instructions in a timely manner. Communicate effectively with team members and promote the safe use of equipment and tools. Safety rules including safe systems of work, standard operating procedures and risk assessments. Ability to coordinate and motivate a team warehouse experience. Handling of stock promoting all the accuracy and quality standards within the operation.

April 2005 to July 2005

Office Depot Upland, CA

Sales Associate

Greet customers entering the store to ascertain what each customer wanted or needed, recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Increased store sales by up selling merchandise. Prevented store losses using awareness, attention to detail and integrity.

April 2004 to July 2004

BP Arco AMPM Rancho Cucamonga, CA

Cashier/ Sales Associate

Maintain helpful customer service, process sales quickly, accurately, efficiently and cash register operation as well as the lottery machine. Maintained cleanliness and presentation of stock room and production floor.Prevented store losses using awareness, attention to detail and integrity, performed store opening duties, including counting cash drawers and checking all equipment for proper functioning, organized the store by returning all merchandise to its proper place.

November 2002 to May 2004

24Hour Walmart Rancho Cucamonga, CA

Overnight Cashier/ Stocker

Process sales quickly and accurately, efficiently operate cash register, pleasantly deal with customers, ensure each customer receives outstanding service. Help get the store ready for the next morning, process freight, create new displays on end caps, stock shelves with merchandise in a timely manner, put items in their correct location, zone the store by bringing stocked items forward so that shelves appear full and neat. Work in a variety of departments within the store, follow safe work practices, keep work areas clean and clear, use pallet jacks carefully, acknowledge and offer help to all customers.

November 2000 to November 2001

Target Rancho Cucamonga, CA

Sales Floor Associate

Keep my area organized, help customers, stock the shelves, clean-up and fill in for cashiers when needed.

Educational Background

1999 Chaffey High School Ontario, Ca.

High School Diploma Business Management

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