Customer Service Life Insurance
Resume:
Name: Larry Butts
Address: *** ******* *****
City: Binghamton
State: NY
Zip/Postal Code: 13905
Country:
E-mail: *****@******.***
Primary Phone: 607-***-****
Background
Most Recent Job Title: Senior Business Analyst
Most Recent Employer: HP Enterprise Services
Career Level: Senior (Non-Manager)
Availability or Timeframe: Immediately
Authorized to work in the US?: Yes
Security Clearance:
Do you have transportation: Yes
Over 18: YesEducation: Bachelors
Languages Spoken: EnglishJob Preferences
Desired Salary: Open
Willing to Relocate:
Desired Job Titles: Senior Business AnalystDesired Job Types: Contract, Employee
Work Status: Full Time
Desired Shifts:
Desired Travel: 25%
Category: Information Technology or Systems
Company Size:
Company Type:
Industry:
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Copyright c 1997- Lee Hecht Harrison, Inc.Larry J. Butts
212 Rundall Place I% Binghamton, NY 13905 I% 607-***-**** I% ********@*****.***
Career Summary
Innovative Business Analyst with 15 years experience delivering cost effective, high
quality technology solutions to meet complex business demands in the life insurance and
wealth management industry.
Extensive qualifications in all facets of Software Development Life Cycle (SDLC)
including: planning, requirements gathering, design, development, testing and
implementation of an application.
Experience using the Agile Software Development Methodology.
Excellent communication, analytical, interpersonal, and leadership skills. Detailed-
oriented and accurate. Well organized and adept at multi-tasking in fast paced, time
sensitive environments.
Highly adaptable to new systems and processes. Able to effectively interface with
stakeholders, user community, technical staff, and people of diverse backgrounds and
cultures.
Professional Experience
HP Enterprise Services/EDS-SOLCORP (Plano, TX) 1997-2010
In recognition of consistently strong performance results, promoted through progressively
responsible positions within life insurance and wealth management software enterprise.
Senior Business Specialist (2002-2010)
Gathered and created business requirements in use cases and HTML storyboards for
RADIENCE, a web services based application.
Delivered high quality customer service inquiry solutions on RADIENCE for ASR Netherlands
as part of a project that allowed them to launch a complex Variable Life product into the
European market quickly and within budget.
Led and managed 15 member business team to a successful and on time implementation of a
Fixed Annuity product onto INGENIUM, a COBOL/DB2 application, for Knights of Columbus
Insurance.
Produced innovative solutions for several Fixed Annuity products on INGENIUM that
significantly simplified product administration for GE Financial Assurance.
Evaluated and documented business team members performance on Knights of Columbus project
as part of the annual review process. Established process for team members to work on and
track progress of improvements, which was recognized by project management to increase
productivity.
Gained project management experience in resourcing, establishing milestones and critical
success factors, scheduling deliverables, scope and estimation, and delegating work on the
Knights of Columbus project.
Senior Business Analyst (1999-2002)
Developed testing strategy and managed testing effort on INGENIUM for Hartford Life in
Japan. This resulted in launching a new Variable Annuity product into the Japanese market
within 6 months.
Provided training and documented detailed INGENIUM user guides for large ING/Reliastar
customer service center in Minot, ND. These guides reduced training time by 30% and
improved the timeliness and accuracy of customer service representatives.
Larry J. Butts 607-***-****) Page 2
Led and managed 7 member business team in a successful upgrade from INGENIUM 5.6 to
INGENIUM 6.1 for ING/Reliastar in the established timeframe of 15 months.
Collaborated with technical staff to develop and deliver best practice INGENIUM solutions
for implementing a Long Term Care product on INGENIUM for Woodmen of the World Insurance.
Business Analyst (1997-1999)
Performed Disability Life policy data mapping for successful conversion of 100,000
records to INGENIUM for UNUM Insurance.
Led successful Y2K and conversion testing effort on INGENIUM for UNUM that was approved
and signed off by senior management.
Designed best practice INGENIUM solutions for Disability Life accounting issues. These
solutions replaced manual processes with streamlined system processes, and reduced
processing time by 50%.
Security Mutual Life Insurance Company (Binghamton, NY) 1993-1997
Business Analyst (1995-1997)
Promoted to Business Analyst from Customer Service Associate in recognition of strong
business knowledge, ability to multi-task, and excellent analytical skills.
Developed innovative policy administration solutions on INGENIUM that reduced processing
time by up to 75% on several transactions for Traditional and Universal Life products.
Customer Service Associate (1992-1995
)
Susquehanna Industries (Susquehanna, PA) 1991-1992
Quality Control
Education
B.A., Mass Communications/Broadcasting
Mansfield University, Mansfield, PA
Continuing Education
M.S., Management Information Technology, 2008 Present, degree expected 2012
University of Illinois, Springfield, IL
Technical Skills
MS Office: Word, Excel, Outlook, PowerPoint, Visio, Access
Software/Utilities: SlickEdit, XML Notepad, XML Marker, DBVisualizer, soapUI
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