Customer Service Manager

Devon Bacon

Email: ********@**********.***

Address:

City: Hesperia

State: CA

Zip: 92345

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I Am A Father Of Two Married And Looking For Fulltime Work. I Am Very Reliable And Hard Working

Educational Background:

High School Dipolma from Locke High School, Los Angeles CA 1/2001 to 6/1995 (Basic Education)

Job History / Details:

Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Accountable [

] demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.

Customer Service Associate knowledgeable of the latest trends in the market. Successful at building a strong customer following.

Attentive Customer Service Representative with [] years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Highlights

Cash handling and management

Cash register expertise

Highly customer service-oriented

Goal-oriented

Self-sufficient

Superior communication skills

Positive and friendly

Cheerful and energetic

Approachable

Commissioned sales

Retail merchandising experience

Flexible

Detail-oriented

Effective team player

Superior organization skills

Relationship selling

Accomplishments

Promoted to Key Holder after 6months of employment.

Promoted to assistant Manager after only 11 months of employment.

Fulfilled all supervisory duties when Store Manager was on vacation.

Experience

May 2011 to 10/13/2012 12:00:00 AM

Radio Shack Victorville, Ca

Assistant Manager

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Wrote sales slips and sales contracts.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

February 2008 to November 2010

AAFES El Segundo, Ca

Store Manager/Starbucks Coffee

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Placed special merchandise orders for customers.

Contacted other store locations to determine merchandise availability.

Engaged with customers in a sincere and friendly manner.

Shared product knowledge with customers while making personal recommendations.

May 2007 to February 2008

Vons Manhatten Beach, CA

Department Manager/ Starbucks Coffee

Consistently provided friendly guest service and heartfelt hospitality.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Promptly and empathetically handled guest concerns and complaints.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Recorded customer orders and repeated them back in a clear, understandable manner.

Education

1995 Locke High School Los Angeles, CA

High School Diploma Basic Education

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