Customer Service Quality

Jack of all trades ready to work (Chicagoland area)

Date: 2012-10-14, 1:26AM CDT

*******@*****.***

Mario C. Grayer

*** *********** -- **** ******, ** 60466 -- 773-***-**** -- *****.******@*****.***

Objective

Excellent account representative with a proven track record of exceeding company and customer satisfaction standards. Currently seeking a position in business within an organization that operates with respect and integrity, promotes growth within its employees, and provides a stable and reliable work environment.

Profile

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction.

Skills Summary

Customer Service

Microsoft Office Suite

Audits and Reports

Leadership and Supervisory capability

Employment History

9/2009 " Current Home Remodeling Chicago, IL

Laborer

Completed rehab projects under the supervision of a General Contractor which included the installation of floor tiles, dry wall, fixtures, and doors. Assisted with remodeling of bathrooms and kitchens within residences.

7/2010 " 7/2011 Securitas Chicago, IL

Security Officer/ Supervisor

Responsible for supervising 6 to 10 security personnel and ensure they provide quality public safety services in a professional manner consistent with department and building polices at the Richard J. Daley Center Court House.

8/2002 " 9/2009 American InterContinental University Hoffman Estates, IL

Sr. Financial Aid Advisor/Quality & Assurance

Conduct audits on all financial aid processing from a student s entrance to the school to their exit. This involves making sure all charges are correct as well as all payments are posted to the students ledger cards and all documents are received. Organize presentations to conceptualize product development strategies. Communicate with customers, management, internal departments and vendors to coordinate overall marketing effort involving point of purchase merchandising and product launching in accordance with corporate goals.

8/2001 " 8/2002 MCI WorldCom Downers Grove, IL

Customer Service Professional / Email Support

Conduct billing related inquiries and support. First level technical assistance responsible for a wide range of cellular equipment. Problem solving different billing and technical situations.

Email support for customer and dealers via web based client.

Education

Bachelor of Science in Criminal Justice 3/2009

American InterContinental University Hoffman Estates, IL

Concentration: Special Populations

Associate of Arts in Business Administration 12/2007

American InterContinental University Hoffman Estates, IL

Concentration: Business

References available upon request

412 Springfield -- Park Forest, IL 60466 -- 773-***-**** -- *****.******@*****.***

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