Application Experience Management .Net Training
Resume:
Kevin Cole
Email: *********@********.***
Address: ***** **** **** **.
City: Temecula
State: CA
Zip: 92592
Country: USA
Phone: 616-***-****
Skill Level: Experienced
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Kevin Cole
45970 Gold Mine Dr. Temecula, CA 92592
*********@********.***
SKILLS
* Recognized for technical troubleshooting skills used to rapidly and effectively resolve challenging application issues.
* Able to critically evaluate information gathered from multiple sources.
* Ability to distinguish user requests from the underlying true needs.
* Ability to proactively communicate and collaborate with customers to analyze information needs and functional requirements.
* Strong analytical skills.
* Excellent verbal and written communication skills.
* Ability to interact professionally with a diverse group.
EXPERIENCE
Michigan Department of Corrections, Grand Rapids, MI
Database Support/Application Trainer, (July 2003 - Sept. 2011)
* Maintained statewide helpdesk for staff needing assistance with Offender Management Network Information (OMNI) database.
* Provided classroom training to new staff (probation & parole agents primarily) on the use of the OMNI application.
* Provided on-site field support and webinars as part of training follow up.
* Supervised data cleanup projects in cooperation with database team and application end users.
* Wrote user training documentation and application release notes.
* Wrote application change-over and maintenance requests when application bugs identified.
* Conducted regression and user acceptance testing prior to new application rollouts.
Michigan Department of Corrections, Grand Rapids, MI & Troy, MI
Parole/Probation Agent, (Aug. 2000 - July 2003)
* Supervised felony offenders placed on community supervision by Michigan Courts.
* Conducted offender home visits, custody interviews, and collateral contacts with family, victims, treatment providers, etc.
* Wrote comprehensive Presentence Investigation Reports for local Circuit Courts.
* Participated in Oakland County, MI Operation Nighthawk program in cooperation with local police agencies.
* Participated in Probation Violation Hearings and Sentencing Hearings.
56B District Court, Barry County, MI
District Court Probation Officer, (March 1997 - Aug. 2000)
* Supervised offenders placed on misdemeanor probation by Court.
* Completed Presentence Investigation Reports for District Court.
* Referred offenders to programming and monitored compliance for Court.
Consumer Credit Counseling of MI, 501(c)
Credit Counselor, (January 1996 - March 1997)
* Assisted clients in developing comprehensive home budgets and monthly financial plans.
* Facilitated negotiation of payment plans with client creditors.
* Provided financial advice regarding client debt situation.
EDUCATION
Western Michigan University - Kalamazoo, MI
1995 MA. Sociology
GPA: 3.97/4.0
Central Michigan University - Mt. Pleasant, MI
1993 B.S. Sociology/Criminal Justice Concentration
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