Customer Service Manager

Jeanna Foulke

Email: *********@********.***

Address: *** **** ***** ****

City: Auburndale

State: FL

Zip: 33823

Country: USA

Phone: 770-***-****

Skill Level: Director

Salary Range: 75

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jeanna Foulke

3503 Timber Lake Rd NW

Kennesaw, GA 30144

Cell: 770-***-****

*********@********.***

Career Snapshot

Over ten years of progressively responsible experience with Lowes in key customer service, product quality, training, team building and supervisory roles.

Strong, positive attitude in handling difficult customer/employee communications, solving problems, and providing training and support.

Proficient with computer programs and preparation of reports in assorted databases.

Special Recognition

Contributed to increasing profits in Lowes stores in New Haven CT, Florida, and Georgia

Two-Time Area Installation Manager of the Month, and Second Place in Chase for the Cup 2004 to 2009

Graduate of SMIT, January 2003

As ASM 4, received Internal Audit score of 94%, September 2001

Mission Statement

Exceeding customer and employer expectations in my career with Lowes where my experience at increasingly responsible levels utilizes my flexibility, leadership and training skills to achieve Lowes long term success.

Lowes Regional Installed Sales Director

Kennesaw, GA

Driving customer care excellence with installed sales and product management to increase installation awareness, satisfaction, and Lowes market share.

Installed Sales Operations Support

Customer Service Support

Managing Customer/Installer Relations

Troubleshooting/ Problem Solving

Recruiting Installation Vendors

Motivating Team and Vendors

Providing On-going Training and Technical Support

Overseeing Pilot programs and New Product Implementations

Handling Complaints

Budgeting/Forecasting

Preparing Timely Reports Documentation

Professional Experience within Lowes Companies, Inc.

Regional Installed Sales director

Revenue increased from $111 million to $133 million within the past 2 years in Lowes stores within my assigned responsibility

Increased sales closure rates by 10.39% within 2 years

Increased vendor market by 233 base points and re-current usage by 331 base points within 2 years

Piloted new programs for stores in region

Kennesaw, GA 2009 and continuing

Lead a team of 9 Area Installation Managers and 1,000+ sub-contractors

Train and provide on-going support to store management and staff, traveling to 82 stores at least twice annually

Assist AIMs with identifying quality installation vendors, managing installation time-frames and product quality, and oversee compliance with corporate, local, and state regulations and guidelines

Examine and analyze ratings and market share information to insure sales plans are effectively generating business and customer satisfaction

AREA INSTALLATION MANAGER

Tampa/Auburndale, FL 2004-2009

Managed daily installed sales operations within stores to increase Lowes market share

Recruited and provided training and support to the team and installers

Handled daily inquiries and resolved disputes

Coordinated vendor availability and installation time-frames

Selected as Area Installation Manager of the Month twice

2nd place in Chase for the Cup

OPERATIONS MANAGER

ASM for Zones 1,2, 4 Night Stocking

Department manager of Seasonal, OLG, Flooring, Home Dcor and Furniture.

Worked in 124K stores volume of 35M to 52 M with class of 3 and 5.

Florida/Connecticut 1998-2003

Recruited, trained, and motivated team at Lowes of New Haven, Ct to become one of the most profitable in the stores history. Turning certifications into a 98% completion rate from the low 50s and audit from a 66% to a 93% in one year.

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