Customer Service Software

Kurt Leinenkugel

Email: *********@********.***

Address: *** ******** **

City: Longwood

State: FL

Zip: 32750

Country: USA

Phone: 407-***-****

Skill Level: Experienced

Salary Range: 45

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kurt Leinenkugel

630 Landings Place

Longwood, FL 32750

407-***-****

e-mail: *********@********.***

Objective:

To work in a challenging position that utilizes my extensive customer service and technical skills.

Capabilities:

Extensive troubleshooting skills with Intel based desktop and server hardware running current Microsoft Windows Operating Systems.

Effective customer service skills in problem resolution.

Knowledgeable in all Microsoft Office programs.

Excellent verbal and writing skills.

Work Experience:

2011-Present - IT Consultant - Self Employed

Delivered timely solutions to end user problems with computer software and hardware. Serviced laptop and desktop systems running current Microsoft Windows operating systems. Onsite and remote services provided.

2005-2011 - Symantec Corp. Heathrow, FL

Sr. Technical Support Analyst

Supported customers by phone in primary Call Center in United States for Symantec Corp. This entailed troubleshooting calls from worldwide customers using Symantec's disaster recovery backup software. The primary operating systems supported were Microsoft Windows Server 2003 & 2008 Network Operating Systems (NOS) and Windows XP,Vista & 7 desktop operating systems. Also provided support for Symantec backup software running on Novell NetWare 6.0 and 6.5 (NOS) environments. Maintained a 90% or higher Customer Satisfaction rating.

1999-2005 - VERITAS Software Corp. Heathrow, FL

Technical Support Analyst

Supported customers by phone using VERITAS backup software running on Microsoft Windows 2000 & 2003 network operating system platforms. Also provided support for backup software running on Novell NetWare 5.x & 6.x LAN environments. Position consisted of troubleshooting and diagnosing software and hardware problems reported.

Education:

Graduate of University of Arizona, Tucson, AZ

Bachelor of Science - Business Administration

Major in Management Information Systems (MIS)

Treasurer of the University of Arizona MIS Club - 2 years

New Horizons Computer Learning Centers, Orlando, FL

CompTIA Certified - A+ and Network+

Microsoft Certified - MCTS

Contact this candidate