customer service associate

Paul's InformationLocation: GLADSTONE, ILExperience: 0-1 yearsWork Types:

Willing to Relocate: YesWilling to Travel: No TravelCareer Level: StudentWork Status: U.S. CitizenMember Since: 2010-10-13 Helpful Links

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Paul Elledge

RR 1 Box 65

Gladstone, IL 61437

Email: *************@*****.***

Cell: 319-***-****

SUMMARY

Experienced customer service associate with high level of technology skills based on

multiple past customer service areas from phone/computer/office work to delivery to

computer repair. Also have a good deal of graphic design, and audio/video editing experience with a computer.

QUALIFICATIONS

*Graduated third in my class as well as National Honor Society, Who's Who of American

High School Students, and with honors in college level English and Computer Science.

*Extensive experience in customer service. Everything from face to face service, to

customer service and sales on the phone and computer, to troubleshooting, to training

others in customer service, and sometimes multiple instances of the above, at the same

time.

*High level of technical experience including multiple kinds of software and kinds of

computers. Commercial phone and cash register usage. Computer troubleshooting of

software and repair of hardware. Also, graphic artistry, internet content production,

computer repair and maintenance, video/audio editing and special effects, and networking

in my spare time.

*Sales experience including floor sales, phone sales, and on the spot

sales. Received an Employee of the Month award for sales.

*I currently run a non-profit

online production company called 619 Productions. I am the owner and lead producer as

well as supervisor of several workers. We have produced trailers, music videos, and

episodic content for websites and other online companies.

WORK EXPERIENCE

1989-Present Paula's Daycare

Daycare Assistant Gladstone, Illinois

At any time when necessary, or in between other jobs, I served as daycare assistant to

Paula.

3/2005-11/2005 Dollar General

Burlington, Iowa

Stock Clerk/Cashier

Stocked shelves, unloaded trucks, cashiered, cleaned and provided general customer

service. Was given a strong commendation by my store manager for helping to evaluate and

properly structure the new format of goods delivery and stocking for our store, when the

corporation changed how it was done.

2002-2002 Aspen Athletic Club

Day Care Associate Des Moines, Iowa

Provided day care to the children of the people working at or working out at the club.

1998-2000 Collins Quality Cleaners

Delivery Driver Fort Madison, Iowa

Picked up and delivered clothes for dry cleaning service. Customer service at various

locations when needed. Was originally just a substitute driver when needed, but due to recommendations from

customers and my supervisor, I was promoted to full time delivery driver.

8/1999-12/1999 Wal-Mart Transportation

Driver Coordinator/Dispatcher Mt. Pleasant, Iowa

Matched and coordinated/dispatched the truck drivers with their loads and destinations using phone and a computer.

1995-1996 Jacks Discount Store

Hardware Stock Clerk/Cashier Burlington, Iowa

Stocking shelves, checking in paint, helping customers on the floor or on the phone,

cashiering, building furniture, processing returns, carry outs, and maintenance.

1994-1995 APAC Telecommunication Services

Customer Service Representative/Trainer Burlington, Iowa

Telemarketing salesman. Also substituted for CPR Supervisors when needed and trained

new classes of CPR's once they got out on the sales floor.

Received Employee of the Month award once, and due to outstanding customer service

and sales results, I was promoted to Substitute Supervisor and Floor Trainer to new

employees.

EDUCATION

1994 Union High School Biggsville, Illinois

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