Customer Service Sales

Michele Underwood

Email: *********@********.***

Address: **** * ****** ****

City: Chicago

State: IL

Zip: 60605

Country: USA

Phone: 630-***-****

Skill Level: Experienced

Salary Range: 50

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHELE A. UNDERWOOD

1426 N AUSTIN BLVD APT 1 * OAK PARK, IL 60302

630-***-**** * *********@********.***

PROFILE

A detail-oriented professional, with over 25 years of success, in all aspects of human resources administration, business management, and employee relations. Excellent communication and interpersonal skills, adept in coordinating efforts of internal associates to achieve company goals. Experienced in improving processes and procedures for increased productivity. Able to establish and maintain positive relationships with managers and employees with outstanding presentation skills. Proficient in Quickbooks, PowerPoint, PeopleSoft, and Lotus.

Core Competencies

* Selective Staffing * Daily Reconciliation * Relationship Management

* HR Documentation * Cash Handling * Payroll / Accounting

* On Boarding/Orientation * Team Leadership * Problem Solving

PROFESSIONAL HISTORY

CROWLEY'S YACHT YARD LAKESIDE, CHICAGO, IL

Sales Consultant, 2012- present

Greet customers and assist them with their purchases

Research engine diagrams to locate customer's parts needs

Rang purchases in accordance with current sales promotions

Merchandised store and assisted buyers

JOS A BANK, LINCOLNSHIRE, IL

Sales Consultant, 2011-2012

Greet customers and assist them with their clothing purchases with the objective of selling them the complete wardrobe

Fit gentlemen for proper fitting of garments

Rang purchases in accordance with current sales promotions

Maintained the cleanliness and organization of the store and products

SPHERION, LINCOLNSHIRE, IL

Temp Associate, 2011

Customer service associate handling annual benefits enrollment through call center

Passed extensive background review due to secure nature of information handled

MENARD'S, INC., MICHIGAN CITY, IN

Grocery Specialist, 2007 - 2011

Facilitate grocery operations including price changes, inventory counts, ordering, receiving, and vendor relations

Execute visual merchandising strategies per corporate plan-o-grams; determine products appropriate for featured shelf space

Prioritize task lists and delegate duties to stock associates

Determine needs and assist customers with selection of home improvement products

Analyze and rapidly resolve all escalated customer issues and concerns to ensure a positive shopping experience and foster customer retention

OFFICE TEMPS / ACCOUNT TEMPS, MERRILLVILLE, IN

Temp Associate, 2006 - 2007

Handled diverse assignments including accounting, reception, and data entry

HITCHCOCK FAMILY MARKETS, ASTER / OLD TOWN, FL

Key Carrier / Deli Associate, 2004 - 2006

Prepared the store for opening, arranged displays, stocked cash drawers, and received goods

Assigned tasks to a team of 10 employees based on specific skill sets

Assisted customers with product information and special requests

Prepared and delivered bank deposits

WHOLE FOODS MARKET, WHEATON, IL / DENVER, CO

Front End Team Leader / Human Resources Coordinator, 2000 - 2002

Interviewed, hired, and scheduled teams of up to 350 associates in large volume retail locations

Assisted in development of employee training programs and provided coaching in customer service, company policy, and store procedures

Managed on boarding documentation, oversaw new employee orientation, and maintained confidential HR records

Facilitated payroll, reconciled cash drawers, and prepared/delivered bank deposits

Maintained the supply inventory for the Customer Service Counter and front end

GORDON FOOD SERVICE MARKETPLACE, BENTON HARBOR, MI

Retail Services manager, 1995 - 1999

Selected by senior management to open five Midwest stores - interviewed, hired, and trained employees; managed ordering; maintained inventory; and handled accounts payable/receivable

Conducted performance evaluations, administered disciplinary actions, and identified key personnel for advancement into positions of higher responsibility

Maintained perfect Secret Shopper scores; selected out of 96 locations to receive Store of the Quarter and Store of the Year honors

EAGLE COUNTRY MARKETS, HOBART, IN

Frozen Foods Manager, 1981 - 1995

Began as cashier and advanced to Office Associate, Produce Clerk, Receiver, and Frozen Food Manager

Ordered inventory, maintained shelf stock, and oversaw visual merchandising

Ensured shift coverage, assigned duties and cash tills, and monitored team activities to ensure productivity levels

EDUCATION

UNIVERSITY OF PHOENIX, PHOENIX, AZ

B.S., Business Management, 2012

National Honor Society - GPA 3.33

PURDUE UNIVERSITY NORTH CENTRAL, WESTVILLE, IN

Studies in Liberal Arts, 1993 - 1994

Dean's List - GPA 3.30

PROFESSIONAL DEVELOPMENT

Employment Law - Time Management - Interpersonal Relations

Facilitating for Results - Harassment in the Workplace

AWARDS AND RECOGNITION

Menards, Inc. Employee of the Month, December 2007

Menards, Inc. Employee of the Week, Numerous

Contest Winner - #7 of 150 Stores for Increase in Grocery Department Sales, December 2007

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