Engineer Quality Assurance

Yusef Hoard

Email: *********@********.***

Address: **** ******** **

City: Alpharetta

State: GA

Zip: 30022

Country: USA

Phone: 678-***-****

Skill Level: Management

Salary Range: 85

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

YUSEF L. HOARD

678-***-**** *********@********.***

QUALITY ASSURANCE ENGINEER

Recognized Professional in the Following:

* Process Documentation

* Cost Reduction

* Defect/Problem Resolution

* Process Improvement Plans

* Test Execution & Reporting

* Training

* Consistency

* Test Planning & Procedures

* Innovation

* Efficiency

* Quality Analysis

* Customer Support

* Strategy

* Reliability

PROFESSIONAL EXPERIENCE

ELAVON 2012 - Present

Senior QA Analyst

* Participated in the credit card payment testing of Elavon`s $20M launch into Latin America

* Analyzed and traced credit card transactions through the monetary, payment and settlement system (MPS)

* Tested credit card/debit, billing and funding for $1M`s in transactions for mathematical and computational errors

* Updated, provisioned, and maintained hundreds of merchant`s data in SQL database to facilitate billing results

* Wrote and executed 50 test cases to facilitate new Inclusive Tax Code for Brazil

COX COMMUNICATIONS

Senior Product Engineer 2009 - 2012

* Organized, managed and executed, Marketing Wireless test cases using the Siebel (CRM) and BRM applications

* Provided testing in support of Cox`s strategic partnership with Sprint Wireless launch of wireless services

* Utilized multiple work streams to develop multi-stage marketing test cases in the QA and Production environments

* Discovered and managed in excess of 65 defects through resolution while testing 400+ test cases

* Managed the testing and certifying of the `Unbelievably Fair` key Marketing Wireless value proposition

* Successfully tested calling, text messaging, equipment, and marketing promotions for Cox`s commercial launch

* Developed `People, Processes and Tools` improvement plan for the 2011 Wireless Operational Plan

* Established a profitable and efficient testing ecosystem, enabling the team to achieve business KPI`s

* Participated in building the comprehensive Testing Center of Excellence

* Localized process documentation, test case review, cleanup, library, nomenclature, product descriptions, and job aids

* Improved reduction in planning, test coverage, quality and knowledge retention

* Created new E2E Test Execution Planning documentation detailing the testing window including all three test cycles

* Created Test Closure memo outlining the number of defects found, test cases executed, and remaining issues

* Managed the implementation of the Porting test phase achieving a 100% test execution with a 95% pass rating

SUNRISE TELCOM

Senior Test Engineer (Contract Assignment) 2007 - 2008

* Implemented the RUP Iterative Software/QA development life cycle for all new software releases

* Reported all testing progress and statuses to the VP of Engineering

* Wrote Test Plans and Test Procedures for System Editor, RealWorx, and RealGate applications

* Responsible for testing the System Editor application`s ability to capture/transfer data to CM2000 handheld equipment

* Found 20 defects for CM2000 firmware

* Uncovered more than 100 defects for System Editor a Windows based application

* Discovered in excess of 75 defects for RealGate web based application

* Exposed and reported 90+ defects for RealWorx web based application

YUSEF L. HOARD Page 2

GLOBAL PAYMENTS

Senior Software Analyst 2006 - 2007

* Analyzed requirement documentation, functional specification, designed documentation, and recorded concerns

* Consolidated multiple transactions processing legacy hosts into a single solution based on an AIX/Oracle platform

* Analyzed credit and debit authorization functions for card associations

* Validated testing for transmitting credit/debit card drafts from POS terminals using batch processing functions

* Reviewed defined testing needs, developed testing scenarios and ran SQL queries for correct data placement

* Collaborated with project development team to assess and document issues found during testing

* Wrote more than 1,000 text and ISO credit card test transactions for VISA, MC, AMEX, Discover, Sears, and Diners

* Installed, updated, and maintained new releases for 11 UNIX based test environments

* Performed smoke testing on purchases, voids, returns, debits, EBT reversals and adjustments for all new releases

BUSINESS SOFTWARE INC.

Senior Software Analyst (Contract Assignment) 2005 - 2006

* Wrote, tested and analyzed test cases and defects of web based applications

* Responsible for analyzing test case results and discovering tax calculation errors

* Wrote and implemented SQL scripts to support defects and software enhancements

* Developed UNIX script which reduced the QA of 1,400 customer data files by 70%

* Created WinRunner script that reduced the QA of 2,700 Web based client/server platform files by 73%

* Produced script that performed sanity/regression testing on new software releases reducing time needed to find defects

CINGULAR WIRELESS

Quality Control Analyst (Contract Assignment) 2004 - 2005

* Provided QA expertise in support of 50 million customers

* Performed system and regression testing of Teleport and SMG WireLess Number Portability functionalities

* Supported 8 CARE/Telegence testing professionals in WLNP test efforts

* Participated in migration planning and testing for AT&T acquisition

* Generated subscriber increase of 1.4 million by designing and implementing tests for UNIX based WLNP Load Balancing Utility

* Discovered Load Balance defect which rendered the utility inoperable

* Used Test Director to manage and execute test cases and testing progress

SCIENCE APPLICATIONS INTERNATIONAL CORP.

Software Test Manager 2000 - 2003

* Managed a team of 12 QA Testers

* Utilized Test Director for managing test cases and progress tracking

* Wrote UNIX script which saved $25K

* Performed UAT, System and Volume testing of web based application RoboTAG GUI

* Prepared test plans, procedures, and reports for all testing activities involving the RoboTAG GUI

* Saved overhead hours by writing UNIX shell scripts to edit and batch load regression test cases

* Wrote Functional, System, End-to-End, and Regression Test plans for BellSouth systems which impacted 50+ CLECs

* Configured and tested TAG XML clients that used HTTP and CORBA transport protocols

EDUCATION

BS Electrical Engineering Southern College of Technology

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