Customer Service Manager

Emery Wright

Email: ********@**-********-********.***

Address:

City: Los Alamitos

State: CA

Zip: 90720

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated candidate for career as an investment banking analyst. Recognized as a reliable hard worker with attention to detail, and a positive, service-driven perspective.

Educational Background:

High School Dipolma from Washburn University, Topeka KS 1/2001 to 5/2008 (English Literature)

Job History / Details:

Career Focus

Highly motivated candidate for career as an investment banking analyst. Recognized as a reliable hard worker with attention to detail, and a positive, service-driven perspective.

Summary of Skills

Conflict resolution

Negotiation skills

Complex problem resolution

Technical writing

Computer Literate

Creative problem solving

Customer satisfaction

Cold calling

Accomplishments

Proposed sale of store equipment no longer in operation as an alternative to it being disposed of.

Initiated recycling program. Earnings collected went to store account.

Reduced expenses via doing work in-house, rather than contracted labor.

Resolved concerns which had been pressing for some time before I was put in charge of getting it done.

Researched methods for improving sales and customer service.

Professional Experience

February 2010 to Current

Lowe's Long Beach, CA

Facility Service Manager

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Accessed computerized financial information to answer questions related to specific accounts. Complied with federal, state and company policies, procedures and regulations. Matched purchase orders with invoices and recorded the necessary information. Communicated with customers, employees and other individuals to answer questions and explain information. Reviewed files, records and other documents to obtain information and respond to requests.

Education

2008 Washburn University Topeka, KS

Bachelor of Arts English Literature

Relevant coursework: Interpersonal Communication, Economics, Trigonometry.

Relevant experience: Held position as a student Senator. Approved budgets, reviewed requests for donations, made informed financial decisions.

Professional Affiliations

Habitat for Humanity 2004-Present

Boys & Girls Clubs 2007-2010

Contact this candidate