manager
Resume:
Timothy
F. Hitchings
Burr Court, Plainsboro, NJ 08536
Cell:
****@*****.***
http://www.linkedin.com/in/timhitchings
Summary
Program and Project
manager with extensive experience in delivering commercial
software products to a global developer market on time with
quality. Solid background in reaching across all departments to
solve problems and deliver on schedule.Well-developed communication and problem-solving skills
with the ability to resolve difficult situations under adverse
conditions. Thrives in a fast-paced environment.
Employment
Infragistics,
Inc., Princeton, New Jersey
World
leader in user interface development tools, empowers developers to
build and style immersive user experiences and rich data
visualization in line of business applications across all .NET
platforms Windows Forms, Windows Presentation Foundation
(WPF), ASP.NET and Silverlight as well as JavaServer Faces
(JSF).
Engineering Program
Director
2008
Planned, facilitated
and coordinated product releases across engineering, marketing,
sales, internal systems and accounting. Led cross team release
stand-up meeting (SCRUM) process resulting in clearer timely
communication.
Managed scheduling
and coordination for all product development and ensured
marketing, sales, quality engineering, and customer support and
other functions related to developing, shipping and launching
seventeen major product launches per year.
Defined, collected,
tracked, organized, and reported release and quality metrics.
Partnering with the
Vice President of Engineering and other engineering team members;
documented and improved the product development processes and
created and maintained metric tracking systems and dashboards.
Used Microsoft
SharePoint site to disseminate Excel based product milestone
sheets for input and reporting. Created Key Performance
Indicators for executive SharePoint views.
Led and managed
product localization team of three translators and 3 QA engineers.
Ensured cross team coordination (East Windsor, NJ, Melville, NY,
Tokyo and India), high quality localization, efficient processes,
and on time delivery.
Managed the
intellectual property disclosure and patent application process in
collaboration with the Vice President of Engineering.
Director, Program
Office, Technical Communications
2007 -
2008
Managed project
launches for ten products each year. Insured the entire company
was working towards releasing quality products. Managed
localization team of 3 translators and 3 QA engineers responsible
for localizing product to Japanese. Managed technical
documentation team of 5 writers.
Director, Developer
Support Services
2005 - 2007
Managed a U.S. and
India team of 20 Developer Support Engineers responsible for
product support. Handled cross department escalations of customer
issues. Used strong customer champion ideals to constantly improve
customer satisfaction.
Wrote product installations using Wise Install
tools.
Senior Product
Manager
1998 - 2005
Planned and executed
on-time product shipments. Anticipated issues and made proper
corrective actions. Used creative and flexible attitude to
implement process changes and new systems. Improved communication
between engineering, marketing, internal systems and developer
support to improve customer satisfaction.
Determined direction of products and provided
superior response to customers.
Technical Skills
Microsoft Office 2007
Microsoft Viso 2007
Microsoft Project 2007
Microsoft SharePoint 2007
Microsoft Visual Studio Team System 2008
Wise Installation Studio
Serena Software TeamTrack
RELATED
EXPERIENCE
Sheridan Software merged in 2000 to become Infragistics,
Inc., Melville, New York - Consultant, Programmer, and Project
Manager
NYC Department of Housing Preservation &
Development, New York, New York - Manager
Shearson Lehman Hutton, Inc., New York, New York -
Business Analyst
MTV Networks, New York, New York - Manager
W. R. Grace, New York, New York – Manager
Education
A.A.S.
in EDP And Systems Analysis
New York University, New York, New York
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