Project Management

Jacky Tsang

Email: *********@********.***

Address: Apt 1506, 11300 Expo Blvd.

City: San Antonio

State: TX

Zip: 78230

Country: USA

Phone: 217-***-****

Skill Level: Experienced

Salary Range: 90

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JACKY TSANG

Address: 11300 Expo Blvd, San Antonio, TX 78230

Tel: 217-***-****

Email: *********@********.***

Citizenship: United States

*CONTACT for Resume in WORD Format

Motivated, experienced professional with an exceptional track record

in creating and implementing tactical and strategic business solutions

abiding in industry best practices. Expert in delivering business

solutions; possesses a strong blend of enterprise analytical experience

and troubleshooting skills. Expedites all areas of project delivery,

operations management, process improvement, statistic analysis, and

risk management. Excels in challenges that call for innovation,

initiative, vision, organization, leadership and time management skills.

TECHNICAL SKILLS

Languages

VB Script, VBA, Java, C#, VB, ASP, .NET, C/C++, CSS, XML, HTML

Concepts

Business Intelligence, SQL Query, Project Management, Dynamic Reporting,

Data Warehouse, Process Improvement, Automation Scripting, ETL,

Data Conversion, Data Modeling, Database Migration, OLAP Cube, Salesforce,

SharePoint, Mainframe, Object Oriented Programming, Agile/Waterfall

Development, SDLC

Tools

Microsoft Visio, SAP Business Object / Xcelsius / Crystal Report,

MS Excel, MS Access

Databases

Oracle, PSQL, MS SQL Server, MySQL

Platforms

MS Windows 95/98/ME/NT/2000/XP/Vista/7,

Mac OS X, Dos, Linux, Unix

PROFESSIONAL EXPERIENCE

>

2010-Current

TCS - Tata Consultancy Services, San Antonio, Texas

One of the largest global consulting firms; provides business consulting

services to one of the fastest growing Fortune 200 Insurance/Financial/Banking enterprises

-> Design/implement multiple enterprise business intelligence solutions to create

a total costs saving of $3.5 MIL for a Fortune 200 company with over 9.2 MIL members

-> Deliver cost saving solutions by utilizing business process improvement,

project management, and agile development mythologies

-> Identify business improvement opportunities, evaluate cost benefit analysis,

design and propose business solution to executives

-> Revenue increase $500K by campaign and promote business solutions to internal

and external client

-> Manage and maintain multiple integrated products to meet agile business requirements

-> Lead and provide training and mentorship to junior analysts and business users

-> Enterprise business intelligence Subject Matter Expert

-> Recipient of Outstanding Achievement Award 2011 - 2012

>

2009-2010

TCS - Tata Consultancy Services, Cincinnati, Ohio

One of the largest global IT consulting firms; provides business services to enterprises

-> Develop Oracle and P-SQL data warehouse health care solutions for the largest

chain hospital in Asia

-> Communicate and manage relationship with stakeholders of all levels

-> Oversees complex data cleaning, ETL, and data aggregation project

-> Manage C#, VB, ASP.NET and healthcare management system development

-> Script automation data warehouse development to reduce 80% data migration workload

-> Define application user interface look & feel/action & behavior

-> Define development cycle best practices for process improvement

-> Review technical functionality and standard operating procedure documentation

-> Collaborate and engage with onshore and offshore product development activities

>

2008-2009

Prepress Training Solution, Bloomington, Indiana

A multi-million dollar consulting company offering business IT solutions

-> Lead application development, quality assurance, and software packaging

-> Gather project requirements, create and maintain project documentation

-> Develop and integrate enterprise data warehouse, Java API framework to meet

business needs

-> Lead migration of automated script testing methods to reduce testing script generating

time up to 50%

>

2006-2008

Indiana University Student Technology Center, Bloomington, Indiana

Provides technology consulting services to over 43,000 individuals in the "Most wired

public university in the United States"(2004-2009)

-> Integrate off-the-shelf software, configure and customize development framework

-> Utilize process methodology to reduce average customer service time by 35%

-> Recipient of the Consultant of the Month Award in 2008

>

2004-2005

Indiana University Student TV, Bloomington, Indiana

-> Develop internal web report inquiries XML data processing with batch SQL queries

-> Database development and Server administration

-> Maintain database data standard and metadata integrity

PROJECTS

Dynamic Product Management Project (2012)

Improve operation management by utilizing SAP technology and enterprise data

warehouse environment to creates a business intelligence dynamic framework.

Enabling collaborative and holistic management in complex business environment

-> Create interactive data visualization modeling to oversee annual revenue $48 MIL

of insurance & financial products

-> Monitor 200+ sales representatives' product performance on a

daily/monthly/quarterly basis

-> Provide KPI metrics to management to improve and strategize business model

Call Center Operation Management Project (2012)

Productivity dashboard that evaluates operation efficiency and interprets back office

operation activities metric in cube data warehouse architecture

-> Progressive dashboard name best BI tool of Enterprise 2012 innovation

-> Framework Implemented in Bank / Product Management / Member Service / Insurance area

Enterprise Change Management Project (2011)

SharePoint integration extracts and encapsulates enterprise project data.

Unique business intelligence platform and simulation modeling allows executives

to manage risk for all LOBs

-> Disaster simulation modeling and planning to minimize operation risk

-> Capacity planning and project management model to eliminate operation bottleneck

EDUCATION

BACHELOR OF SCIENCE IN COMPUTER SCIENCE

Indiana University, Bloomington, Indiana

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