consulting position

Steven **************@*******.********: ***-***-**37Cell: 774-***-***** Folly LnWestborough, MA 01581

Seeking system management consulting position utilizing 20 years of broad-based health care IT experience and proven skills in OpenVMS and Caché environments.

Professional Experience

Worcester, MA

6/1/2004

IDX System Administrator

Fallon Community Health Plan

FCHP's single contact for strategic and operational administration of FCHP's IDX (now GE Centricity) system since it was split from Fallon Clinic's. 24/7/365 technical support and management of GE/IDX system at hardware, o/s and database level, including scheduled maintenance, upgrades, issue resolution. Provide enhancements and break/fix support to GE/IDX users, engineering solutions at the request of business owners and for integration with other internal systems and external partners. Perform periodic scheduled maintenance and manage projects that have included upgrades to Centricity Business, OpenVMS, TCPWare (TCP/IP stack), Caché, and several third-party products.

Automated over 100 manual processes.,Implemented a test system and developed a refresh methodology.Leveraged existing hardware to provide fail-over capability for production system.,Built and successfully tested off-site disaster-recovery plan.Delivered optimal up-time with minimal resources.Developed automated system fault, activity, and performance monitoring and backup strategies to minimize manual intervention and maximize reliability and data integrity, as well as a help desk interface, a processing/alerting system for bank lockbox files, and tools allowing user groups control over reporting and job scheduling.FCHP Employee of the Quarter, 3Q 2006

Boston, MA

5/1/2003 - 6/1/2004

System Analyst, Timeshare Systems Support

IDX Systems

Front-line system support to IDX ASP (hosted-system) customers, including setup of print queues, user accounts; scheduled system maintenance; troubleshooting system, network, web framework issues.

Boston, MA

4/1/1994 - 5/1/2003

Sales Technical Advisor

IDX Systems

Pre-sales technical resource for IDX (now GE Centricity) and IDXrad sales organizations, initially at large, then as part of the IDX Technology Sales Group. Hardware configuration of primary and ancillary systems, peripherals, and system upgrades. Customer advisory support regarding system architecture, performance, availability, storage subsystems and networking, fault tolerance and resilience, disaster recovery.

Boston, MA

4/1/1990 - 4/1/1994

Network Support Analyst

IDX Systems

Technical support of timeshare (hosted-customer) wide-area network.

Education

01/1/1991 - 01/1/1993

Northeastern University

01/1/1977 - 01/1/1979

San Francisco State University

01/1/1973 - 01/1/1975

Michigan State University

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