Customer Service High School

Norma C. Ciani cv

Email: ********@*********.***

Address:

City: Phoenix

State: AZ

Zip: 85053

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous Data Entry, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

Educational Background:

High School Dipolma from Imperial Valley College, CA 1/2001 to 7/1975 (Retail Sales)

High School Dipolma from, CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Meticulous Data Entry, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

Skill Highlights

Meet deadline

Knowledgeable in

Copying, filing, faxing, scanning, typing, email,

Translations

Self-starter

Typing 50 WPM

Attention to detail

Filing and data archiving

HIPAA compliance

Online claim submission

Federal/State tax preparation

Records maintenance

Composed professional demeanor

Team player with positive attitude

Flexible

Able to work independently

Comfortable with repetitive motions

Hard working and self motivated

Multi-tasker

Core Accomplishments

Management Support:

Ensured smooth operations by supporting executive team.

Training

Responsible for training all new employees to ensure continued quality of customer service.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

September 2011 to December 2011

Mollen Immunization Clinic Scottsdale, Arizona

Data Verification Specialist

Correct and verify scanned documents for the billing department on Phase I and II

September 2007 to May 2010

Maricopa Integrated Health Systems Phoenix, Arizona

Charge Entry Clerk

Enter Charges from encounter form into Star Billing system using medical Terminology.

Prepare work for accurate input into Charge System.

Data input accuracy of no less than 95 percentage .

Reconcile encounter forms and make sure all forms have been received to charge.

Research and correct Failed bills and accounts without charges.

Assist manager with corrections of Claims denials sent from Business Office.

10/2005 to 07/2006

PSA Phoenix, Arizona

Billing Clerk

Aided in the administration of the day operations of the agency data and accounts receivables system.

Performed data entry into the agency accounts receivables and client data base system.

April 2000 to January 2005

AIG Adviser Group Phoenix, Arizona

New Accounts Specialist

Application review, account closure, prepare action request for reps, calls to reps to open new accounts preparation of trust documentation for the imaging department, transfers between accounts.

Acted as back-up for co-workers and processed accounts within standard turnarounds.

Education

07/1975 Imperial College Imperial, CA

Retail Sales

Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling,

High School Diploma

Additional Information

Notary Public, 06/2011 - 06/2015, Member of the National Notary Association since 2007.

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