customer service associate

*** *********** ***

Anderson, SC

*****

Phone 404-***-****

E-mail: ************@*****.***

Objective Experienced customer service associate seeking to obtain advancement within a company, which offers opportunities for growth and unlimited income potential, in which I can contribute my skills and experience.

Employment Cross Country Home Services

Anderson SC

March 2009-Present/Mentor

Provide coaching and feedback

Exceptional customer service delivery

Product/policy knowledge

Positive attitude

Applies the corporate values (teamwork, initiative, integrity, and respect

Achieves and maintains an average Quality Assurance Score of 95%

May 2008-March 2009/Customer Service

Answering inbound service requests and telephone calls from customers/clients

Utilizing customer service skills to answer questions and take appropriate action relating to customer requests/inquiries

Capturing information and entering data in computer in a timely manner

Processing customer service delivery, including service initiation and general customer service throughout service/claim process and final resolution

Provide follow-up as needed/required to ensure customers needs are met or exceeded

Eckerd Drugs

SC

May 2001- May 2006

Customer Service Associate/Photo Lead Tech II

As a customer service associate, I provided quality customer service by checking customers out in a timely manner, processing refunds, taking inbound calls, set up weekly displays and I also kept store front neat and tidy

Gregory's Formal Wear

SC

June 2006- January 2008

Customer Sales Associate

As a sales associate, I scheduled appointments for fitting and adjustments. I also maintained records of contacts, accounts, and orders; obtained measurements and proper fittings to insure order processed properly.

Education

TL Hanna High School

HS Diploma

Summary of qualifications

Excellent knowledge of principles and processed for providing customer and personal services. Permanent awareness of customer needs, meeting quality standards for services, and evaluation of customer satisfaction. Strong ability to lead, while focused on company agenda as well as customer service.

References Available upon request

Contact this candidate