Customer Service Sales

Charla Gibson

Email: ********@********-*****.***

Address:

City: Memphis

State: TN

Zip: 38118

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.I 'm skilled with working with a diverse group of people.I have a positive attitude and flexible schedule. Works well independently or with others as a team.I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Walker High School, Jasper AL 1/2001 to 5/2004 (Business Management)

High School Dipolma from Computer System Inst., Jasper AL 1/2001 to 10/2012

Job History / Details:

Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.I'm skilled with working with a diverse group of people.I have a positive attitude and flexible schedule. Works well independently or with others as a team.I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Comfortable standing for long time periods

Customer-oriented

Reliable and punctual

Quick learner

Restaurant management

Dedicated team player

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Experience

August 2002 to July 2003

Taco Bell Jasper, alabama

Supervisor,Cashier, Food Prep

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Consistently provided friendly guest service and heartfelt hospitality. Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.

Operated the drive-through window and sales register quickly and efficiently.

Communicated clearly and positively with co-workers and management.

10/16/2012 12:00:00 AM

Portrait America Jasper, Al

Telemarketer

2003-2006

Informed customers about sales and promotions in a friendly and engaging manner.Appointment setter Fielded an average of [200] customer service calls per day.

10/16/2012 12:00:00 AM

T &B SALES

Door To Door Sales

2006-2007

I sold a cleaning product called "ADVANTAGE" .I developed great customer service skills. Ensuring great relationships with my clients and making sure they were happy with there product.

10/16/2012 12:00:00 AM

Community athletic Publishing Georgia

Sales Manager

2007

Greets vendors, deliveries, customers, job applicants and other visitors.

Took incoming calls and place outgoing calls.

Orders supplies, send/receive faxes, mailings, labels, duplication.

Schedules appointments, gives information to callers, and takes dictation. Composes memos, transcribes notes, and researches and creates lists. Handles multiple projects.

May handle a wide variety of situations and conflicts involving the clerical

and administrative function of the office. Responsible for confidential and

time sensitive material. Set appointments and generated leads, Managed employees, and responsible for hire/termantion of sales agents.

10/16/2012 12:00:00 AM

Jacks Restaurant cordova, al

cashier and grill cook

2008-2009

Correctly received orders, processed payments and responded appropriately to guest concerns.

Maintained high standards of customer service during high-volume, fast-paced operations.

Cut and chopped food items and cooked on a grill or in fryers.

Prepared fountain drinks and ice cream items.

Served orders to customers at windows, counters and tables.

Prepared all food orders within a 2-3 minute time frame.

Packaged menu items into bags or trays and placed drink orders into carriers.

10/16/2012 12:00:00 AM

Ruby Tuesday jasper al, memphis tn

Server

210-2011

Server,Hostess,Salad bar,Prep, Expo, Dishwasher I open and close shifts, I can assist six or more tables at a time, Assist customers make sure they are enjoying there fine dining experience.

10/16/2012 12:00:00 AM

WILLIAM SONOMA MEMPHIS, TN

ADMIN. CLERK, MACHINE OPERATOR,PICKER

2011-2012

Strong PKMS experience

Analytical/troubleshooting skills{cause and effect,identification of corrective action}

Strong Communication and follow up skills

Excel and Outlook Skills

Worked independently with little or no supervision

Responsible for careful handling of all merchandise to avoid damage.Recorded numbers of units handled and moved, using daily production sheets or work tickets.

Education

2004 Walker High School Jasper, Al

Computer System Inst. Chicago, Il

Business Management

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