Customer Service Manager

LEMUEL JOPIO

102-****-*** STREET LANGLEY, BC V*A 0A2 P: 604-***-**** E: ******@****.**

OBJECTIVE

I am seeking to secure full time employment in management, marketing, sales and administration

with a company that is dedicated to their products and employees. This position will capitalize on

my broad interpersonal and communication skills, challenge my organizational abilities and

specialized training, and offer an opportunity for advancement based on personal drive and initiative.

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION, Entrepreneurial Leadership

2002 2004 Kwantlen Polytechnic University, Richmond BC

GENERAL STUDIES DIPLOMA

1997 1999 Kwantlen Polytechnic University, Richmond BC

PROFESSIONAL EXPERIENCE

Imaginary Diva

Marketing & Sales Manager; 2008 2012

Develop product campaigns, packages and promotional materials

SEO & SEM Specialist

Econtent Management development of company websites, article writing, hiring of article

writers, negotiation of advertising contracts and seo optimization

Track, research and test market industry trends related to competitor industries

International sourcing of products for distributors and resellers worldwide and qualification

Staff Supervision of employees to ensure that store operations are met.

Attendance to trade conferences to develop relationships or business opportunities.

W ebsite database management and maintenance

Management of Accounts $10K-50K Revenue

Prospecting and Cold Calling

BINARY STREAM SOFTWARE

Sales & Marketing Manager; 2004 2006

Develop product campaigns, packages and promotional materials

SEO & SEM Specialist

Track, research and test market industry trends related to competitor industries

Staff Supervision of employees

Attendance to Microsoft conferences for mandatory third-party developer partners continuing

education and to develop relationships with key departments

W ebsite database management and maintenance

Management of Accounts $50K-100K Revenue

Prospecting and Cold Calling

TTZ Media

Account Manager / Webmaster / Editor; 1999 2002

SEO & SEM Specialist

Develop ongoing affiliate, marketing and sales plan to attract potential site sponsors

Develop promotional campaigns with manufacturers that include product testing, special

editor of review submissions from associate writers

Negotiations for exclusive branding

Track, research and test market industry trends related to technology industries

W rite and publish reviews on computer hardware and digital lifestyle products

Recruitment and Staff Supervision

Establish relationships with developers and manufacturers at technology related expositions

such as Consumer Electronic Show (CES) and Comdex.

W ebsite database management and maintenance

Administration and Public Relation duties

Management of Accounts $5K-20K Revenue

Prospecting and Cold Calling

CANADA CUSTOMS AND REVENUE AGENCY

Customs Officer Intern / Marine Operations

Enforcement of Canadian trade and border legislation on waterways and entry ports

Enforcement of taxes and duties on imported goods and services

Intelligence work and dockside examination of illegal containers exiting and entering the

country

Search enforcement of illegal narcotics, weapons and contraband on water conveyances

Assessed potential dangerous situations and alleviated conflicts by negotiation

Administration duties and record checking

SKILLS

CUSTOMER SERVICE

8 years experience in retail customer service

COMPUTERS

Accurate typing of 60 words per minute current

W ord Perfect, Excel, MS Word, PowerPoint, Publisher, Expression Web, Windows

95/98/2000/XP/VISTA/7,

Internet nePHP Database, Word Press, OS Commerce

INTERPERSONAL/COMMUNICATION

Provided verbal and written instruction clearly and concisely

Experienced in working in a team relationship to achieve goals and objectives

Self-starter

ACCOUNTING

Management and Cost Accounting

Bookkeeping

9 Credits from completing Accounting Diploma

PERSONAL REFERENCES

John Chow, PRESIDENT, TTZ MEDIA 949-***-****

Sharon Septimo, OWNER, IMAGINARY DIVA 778-***-****

John Henwood, SUPERINTENDENT, CANADA CUSTOMS REVENUE AGENCY 604-***-****

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