Project Manager Customer Service

Robert Bashaw

Email: *********@********.***

Address: *** ****** **** **

City: Richardson

State: TX

Zip: 75080

Country: USA

Phone: 936-***-****

Skill Level: Experienced

Salary Range: 52

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert C. Bashaw, PHR

427 Valley Glen Place

Richardson, Texas 75080

Phone: 936-***-**** E-mail: *********@********.***

Executive Summary:

Manager with Professional in Human Resources (PHR) certification that has consistently found ways to bring added value to his workplace.

Profile:

Self-starter with excellent staff, budget, technical, and program management skills. Experienced at working with employees at all levels, focusing on the overall company goals and finding innovative and efficient ways of achieving them. Excellent communication and customer service skills. Looking to relocate employment to Dallas area.

Career History

Human Resources Generalist - Chromium Corp. - Lufkin, TX

April 1995 to Feb. 2000

Responsible for recruitment, safety, training, payroll, benefits administration, evaluations, Wage & Hour, EEOC, FMLA and Workers Compensation in a manufacturing environment.

Recruited, screened, interviewed, tested, checked references and recommended staff hires.

Conduct orientation sessions, often conducted training in monthly all-staff safety meetings. Ensured company progressive disciplinary policy was followed. Worked with supervisors and employees on corrective actions, suspensions and terminations as to promote fair and equitable treatment of employees and minimize company liability. Conducted exit interviews and collect company property.

Ensured compliance with employment laws/regulations: Wage & Hour, Fair Labor Standards Act, Equal Employment Opportunity/Affirmative Action Programs and Family & Medical Leave Act.

Administered the company`s employee benefits program; life, health and disability insurance and 401(k) retirement plans. Collected and examined detailed information about each job`s duties in order to prepare job descriptions that explained the duties, training, and skills that each job required. Participate in regional salary surveys to see how company`s pay compared with others, and ensure that the company`s pay rates were fair and equitable.

* Provided leadership for 6 person team that implemented PeopleSoft MRP and Ceridian software conversion/implementation for Y2K. Effort termed -model- for other company conversions by company President. Team members received $1,000 recognition bonuses.

* Implemented safety program that resulted in tenfold decrease in annual Workers Compensation injury claims - from $250,000 to $25,000.

Operations Manager / Production Supervisor - Chromium Corp. - Lufkin, TX

Feb. 2000 to May 2002

Operations Manager: Directed Production, Customer Service, Purchasing, and Shipping Departments consisting of 6 supervisors and 425 employees. Prepared monthly, quarterly and annual plant P&L forecast. Tracked and reported monthly plant P&L.

Production Supervisor: Managed all plant production, planning and scheduling. Supervised daily operations of one production shift with 1 assistant and 45 personnel. Trained, assigned, monitored and motivated staff. Reviewed hourly/daily productivity data to meet goals. Evaluated statistical process control (SPC) data to identify developing issues needing correction. Interfaced with Quality Control, Engineering and Maintenance Departments to develop solutions that would maintain efficient production.

* Increased profitability 14% at Cybershield of Texas by developing and implementing an Excel model for production shift profitability that refocused supervisor`s reporting from -items produced- to overall shift profitability.

* Initiated and guided the process of acquiring $600,000 worth of tax abatements (over an 8-year period) for plant expansion - working closely with mayor, city council members, city planners, community college board, county judge and commissioners.

Page 2 - Robert Bashaw, PHR Resume

President - Bashaw & Associates (Management & Marketing Consultants) - Jasper, TX

July 2002-Present

Provides planning, development and execution of comprehensive Marketing / Public Relations Campaigns. Partner with other consultants to provide a wide range of services. Provided press release writing, op-ed page letter preparation and placement. Directs broadcast, print and social media design, layout and production. Shoots and edits photographs and video. Event planning and implementation.

* Paid consultant / campaign manager for 2-Mayoral, 3-State Representative, 1-State Senator,

2-Congressional and 2-Gubernatorial campaigns, ending in 2006.

* Held contract for public relations work for Deep East Texas Council of Government since 2003.

Project Manager / Logistics Supervisor - Cybershield of Texas, Inc. - Lufkin, TX

June 2004 to July 2006

Project Manager for several projects where company was the -primary- housing supplier for major global high tech Telecommunications, Consumer Electronics and Medical Device OEM`s. Purchased all related parts and materials as to achieve minimum overall cost and maintain inventory on a just in time basis. Conducted supplier audits and assisted in developing dual supply sources for critical materials. Coordinated Marketing / Engineering-to-Production project transitions that included exchange of product specifications, pricing, contacts and project terms and conditions. Oversaw inventory control. Supervised monthly inventory cycle counts. Coordinated with Engineering, Production, Management, Quality Assurance, Accounts Receivables and Shipping & Receiving to achieve efficient flow of orders, production and shipping and to quickly resolve issues.

Wrote job descriptions, policies & procedures, and work orders related to plant receiving initial International Standards Organization (ISO) 9001:2008 certification.

Generated $12,000 in additional monthly revenue by proposing, writing, and implementing an Order Expedite Policy that extended order lead times and increased charges for expediting orders.

Planner / Grant Writer - Deep East Texas Council of Governments - Jasper, TX

September 2006 to Present

Position entails extensive research work and grant writing. Regularly: Administer or monitor programs and grants and file reports as required. Hold public hearings to identify community concerns and address them within programs. Monitor barriers to programs and report them to program and executive directors. Research and write letters and board resolutions as well as create and provide technical assistance on PowerPoint presentations for Executive Director.

* Recognized for marketing -Caregivers` Conference- that exceeded registration goals by 260%. Wrote 2 sets of press releases and public service announcements, and did voice work for television and radio segments that were covered on 6 radio stations and 1 television station.

* Wrote the application for DETCOG`s Executive Director, Walter Diggles, which resulted in his receiving the National Association of Regional Council`s Walt Scheiber Leadership Award, 2008.

Education, Organizations, and Activities

Graduated: Stephen F. Austin State University, Nacogdoches, Texas

Bachelors Degree - Major: Communications - Minor: Business

Professional in Human Resources (PHR) Certification - ID# 220********* - June 2012

Excellent Communication Skills. Proficient in the use of Microsoft Word, Excel, Outlook, PowerPoint, Publisher, Photoshop Elements and Internet Explorer.

Experience with multiple HRIS systems; PeopleSoft, ADP, Ceridian and Crystal report generating software.

Trained in accessing and use of U.S. Census data.

Jasper County United Way, BOARD MEMBER 2007-Present

East Texas Historical Association, BOARD MEMBER 2000-2002

Angelina United Way, BOARD MEMBER/BUDGET COMMITTEE MEMBER 1997-1999 and 1997-2004

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