Engineer Technical Support

Location:

TN, India

Posted:

March 18, 2013

Contact this candidate

Resume:

Arvind Andimadam Shanmukham, CISSP, MCSE

Flat T4, 3rd Floor, GRR Apartments,

Anbu Nagar 11th Street Valsaravakkam, Chennai

Mobile +91-989**-*****

*********@*******.**.**

Date of birth: 13-08-1983

Executive Summary

IT Professional with over 6 years in the Information Technology industry.

Emphasis on providing leadership for the architecture of multi-tier

enterprise tools and management systems, and their administration. Areas of

expertise apart from Windows include Linux, Virtualisation, Open Source and

service-oriented Network infrastructure within mission-critical

environments. Moved into positions of increased responsibility of

administering an entire department focusing on both technical and non-

technical objectives. An experienced IT savvy with practical expertise,

education, and organizational skills to contribute to an organization.

Professional Background

Batlivala & Karani Securities India Pvt Ltd, Chennai, TN

Jun 2007 - Present

Head - IT

Head of IT Department for a renowned Stock Broking and Invest Banking

outfit in India. Designed the entire current modern network and other IT

infrastructure for the Company taking it to the next levels. Executed the

project in two months time revamping almost entire IT with new concepts

such as Virtualization, Hybrid Platforms, Redundant Architecture and Open

Source effectively reducing IT spending on both capex and opex.

Reduced Capex on IT purchases by introducing & utilizing Virtualization and

Open Source Concepts.

Deep Knowledge in Linux and Windows enabled a complex but a resilient

Hybrid Infrastructure Platform.

Designed Local and domestic MPLS networks spanning multiple geographical

locations achieving performance and satisfaction in Interoffice

Communications.

Design and Administer IPSec and SSL VPN Solutions for Remote Connectivity.

Negotiated contracts, SLAs, directed long-range planning, prepared and

monitored budgets up to Rs. 1.0 Cr, and conducted ROI studies.

Recruited, interviewed, hired, trained, and monitored personnel, remaining

in compliance with NSE/BSE.

Executed all decisions on vendors used; developed specifications for

vendors and recommendations for purchases.

Design and Administer Firewall, IPS and UTM requirements

Supervise Patch Management, Anti-virus and Data Backups.

Supervised traditional department management functions including fiscal

responsibility, resource management, project management, and administrative

detail.

Designed redundant infrastructure platform proving zero downtime on

critical services.

Planned the company's perimeter and internal IT security parameters and

successfully implemented them

Key Accomplishments

Made recommendations concerning business policy, resource allocation, and

strategic planning activities to improve bottom-line IT financial

performance.

Transformed a basic-level IT department to an established enterprise-grade

level in just two months.

Reduced IT expenses by more than Rs. 1 Cr.

Implemented wide-area network using innovative technologies maintaining

flexibility in physical presence.

Implemented a firm's first-ever disaster recovery plan to ensure minimal

productivity loss.

Experimented with new technologies and routines to increase efficiency and

reduce processing time.

Managed and monitored physical and logical configurations, and provided

expert solutions to rapidly growing, complex, Wide Area Network.

Managed and coordinated network operation efforts, IT planning, security,

and other technical areas.

Deployed Zero Cost, yet, Robust, Open-source Instant Messaging and Email

Services.

Introduced & Designed Data Centre Infrastructure with low cost technologies

such as open-iscsi and SANs while still allowing scalability for growth.

Rolled out a firm's first fully automated backup process covering both user

data and infrastructure data.

Core Competencies

Design and estimate IT budget including staffing costs.

Determine quarterly financial spending and identify potential cost saving

factors.

Certifications in both Operating System level and Network level.

Deep Knowledge and administering experience in both Windows and Linux.

Ability to grasp new technologies and understand its impact on newer

projects.

Identify and use selective open source tools in place of proprietary,

costly alternates.

Products Designed and implemented: Debian/Ubuntu Linux, Windows 2003. 2008

R2, Sophos, Astaro, Symantec EP and Exec Backup Zenoss, Zimbra

Collaboration Suite, Openfire, KVM, VMWare etc.

Recruit and retain talent within the department.

Technology Skills

. Cisco L2/L3 Devices . Core Switching and Routing

. Equal Logic iSCSI SAN . IPSec and SSL VPN

. Cisco ASA Firewall . Astaro UTM

. Wireless Site-to-Site . Leased Lines and MPLS

Tunnels.

Additional Experience

OfficeTiger Database Information Systems (RR Donnelley), Chennai

Aug 2006 - Jun 2007

Technical Support Engineer

Handle escalated issues from Level-1 support as a dedicated Level-2 support

staff.

Provide technical assistance to production teams, such as assisting with

network access, troubleshooting applications, meeting SLA standards.

Escalate calls to clients and co-ordinate over phone and email to reach a

collective resolution.

Responsibilities include performing health check-ups on local and remote

servers.

Researched and recommended security solutions, to prevent confidential

information being transmitted outside the perimeter network.

Researched automated processes and eliminated certain manual updates on

desktops.

Back-up servers on day-to-day basis and ensure successful restoration

during data loss.

Networking Security Solutions, Torpoint, UK

September 2005 - April 2006

Technical Support Engineer

Sold maintenance contracts to customers and provided effective technical

support meeting the SLA.

Managed Clients' local area network, servers, and communications

connections to remote locations including patching/updating computers, Anti-

virus signatures etc.

Choose effective Network design for LAN/WAN for customer supporting Voice

and Data traffic

Negotiate pricing with ISPs in deploying Wide Area/Campus Area Networks.

Demonstrated effective and consistent technical support. Researched and