Management Customer Service
Resume:
ALAN R. DeLUCA
Mason Neck, VA 22079
Washington, DC 20515
**************@*****.***
Cell: 202-***-****
PROFILE
Experienced computer facility manager and financial specialist with
master's degree in computer systems management. Effective recent project
management leading major data center renovation and system relocation
activities for the House of Representatives. Seeking opportunities to
build upon conceptual and practical IT knowledge and exemplary customer
service delivery in a managerial and professional capacity.
CURRENT EMPLOYMENT
Data Center Manager Washington, DC
House Information Resources (HIR)
August 1998 - Present
U.S. House of Representatives
Direct responsibility for the financial management of over $1 million in
annual IT budget, and $5 million for data center renovation project.
Responsible for formulation and execution of the Computer Facilities budget
and resources. Leader in enterprise server consolidation. Successful
merging of business and strategic goals with IT planning and execution.
Negotiate and maintain service level agreements related to computer
facility operations customers. Effective management of HIR Data Center
including 18 staff, 300 servers, enterprise storage and backup systems, and
mainframe. Coordinate and present IT and facilities briefings to House
leadership.
. Successfully managed $11.3 million FY11 Reprogramming project.
. Maintain full system availability and continuous data center
operations with no loss of mission critical services.
. Lead cost-effective drive to standardize hardware and desktop
software. Streamlined procurement process by selecting standard
configuration for WINTEL and Unix server platforms, desktop and
laptop devices and software.
. Saved over $1.6 million on contract renewals.
EDUCATION AND HONORS
M.S. University of Maryland - College Park 1998
Computer Systems Management
Member: Phi Kappa Phi Honor Society
B.A. University of Massachusetts - Amherst 1983
Double Major: Business and Political Science
Professional Training
Project Management Institute Project Management Training (2012)
Gartner Data Center Conferences (2009, 2010, 2011)
IT Project Management (2009)
Alan R. DeLuca Page 2.
PREVIOUS EXPERIENCE
Network Engineer II Washington, DC
House Information Resources -- Communications Group
U.S. House of Representatives November 1996 - August 1998
Administer a 150 user local area network (LAN) to support information
and telecommunications services of the House. Support
telecommunications switch management system and integrate mainframe
financial management system and LAN. Assist CAO with the development
of strategic and performance plans to guide House operations.
. Conducted six-month program (in lieu of master's thesis) to support
development and implementation of CAO Strategic Plan. Coordinated
information technology sections and developed organizational
objectives and effective performance measures for administrative
operations of the Congress.
. Provided effective computer and communications support to key House
operations, ensuring 99.9% availability of the internal
communications network.
Senior Technical Support Representative Washington, DC
House Information Resources
U.S. House of Representatives February-November 1996
Provided guidance on the configuration, planning, systems analysis,
design, and implementation of networks and microcomputer systems for
House Members, Committees, and Leadership. Coordinated delivery and
integration of computer and electronic communications services and
provided technical support to offices.
. Earned promotion to Leadership Team based on technical skills and
effective team performance.
Budget/Systems Analyst Washington, DC
Office Systems Management
U.S. House of Representatives May 1988-February 1996
Administered 60 user LAN. Contract administrator for House site-
license. Developed and administered annual budgets exceeding $40
million.
SKILLS
Project Management
Financial Management
Hardware Configuration
Customer Service Delivery
Software Proficiency MS Office Professional
References Available Upon Request
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