Manager Customer Service
Resume:
Catherine Meyer
Email: *********@********.***
Address: ***** ******* **.**** *** Ste.224
City: Conifer
State: CO
Zip: 80433
Country: USA
Phone: 303-***-****
Skill Level: Management
Salary Range: 35
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Catherine M Meyer
25587 Conifer Rd
Conifer, CO 80433
*********@********.***
Objective:
To become an integral part of a quality organization and utilize my education, skills and experience to my full potential and further my knowledge and abilities in all aspects of your company. I have a strong work ethic, excellent time management skills, and a positive attitude. I possess the professionalism and motivational skills of a leader who can confidently motivate her team.
Work Experience
7/2011-Present APEX Systems Inc./Comcast, Lakewood, CO
Wholesale VoIP Provisioning Coordinator
Coordinate and manage orders from beginning to end for all Comcast service for Multi-PRI VoIP, Wholesale and RCF products.
Validate orders, initiate, and manage all various workflow components.
Coordinate, facilitate, and interface with customers, vendors, internal customers and various levels of management
Maintain daily customer order activity reports and provide status to customers both internal and external.
Sole coordinator of Inventory Management.
Experience using the B2B system in order to process orders with Level 3.
Worked very closely with Install Engineers, triggering ports and completing customers port requests.
Utilize appropriate Service Delivery systems to retrieve customer order error discrepancies for Local number portability and applied corrective action to accurately resolve issues.
Local Number Portability (LNP), Provisioning Tech
Accurately perform data entry of customer orders.
Verify orders that receive FOC with related time frames.
Manage customer order discrepancies and resolutions.
Member of the LNP escalation team to work complicated orders.
Sole coordinator of Inventory Management.
Provide excellent customer support and one call resolution.
Monitor work queues for orders requiring local number portability activities and solved error notifications exceeding productivity expectations.
Knowledge of main operating system, port in and port out process, and different local exchange carriers operating systems.
9/2008-5/2009 Jefferson County Public Schools, Evergreen, CO
Network, IT Specialist
Provided excellent customer support and one call resolution.
Provided inbound telephone support for teachers and employees by basic and advanced troubleshooting, investigating and resolving questions and problems with our network and software products and services with an objective of one call resolution.
Logging and tracking calls in a computer database, and maintaining history records and related problem documentation.
Researching, documenting, and proposing new methods or modifications to existing methods of internal support processes.
Managing workload effectively and providing accurate accounting of work and time allocation reporting on variances as necessary.
Provided internal training to our educational staff as well as the students in our school.
Maintained and facilitated backup procedures for our network.
Installed and configured software program solutions.
Wrote and reviewed installation and configuration documentation.
4/1997-1/2000 American Fundware/Intuit, Denver, CO
Product Manager/ /Software Trainer/ Technical Support Technician
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism.
Organized and facilitated meetings with management to collaborate new ideas on product implementation and design.
Utilized the SDLC methodology.
Maintained working knowledge of all company products and services.
Offered alternative solutions where appropriate with the objective of retaining customers business.
Handled calls proficiently while utilizing several computer-based systems to initiate and complete service orders in handling customer requests.
Products supported: A/P, Payroll, A/R, and reconciliation.
Perform unit and integration testing in the development environment.
Implemented software and trained EU on our proprietary software.
Trained new and existing employees on new procedures and policies.
Provides direction and guidance to associates on customer service approaches and techniques to ensure customer complaints and issues are resolved within company guidelines.
Worked closely with our VAR group to facilitate product release.
Created and implemented training materials for our external and internal client base.
Computer Skills
Windows NT, Mac OS
Microsoft Office Suite: Excel, Work, Power point, Project, Access
NGT applications: COM, Inventory Management, Customer Profile, Online Service Order Form, Neustar Port PS,
Level 3 applications, Linux, Oracle
Education
Associates of Applied Science Degree - Arts
24 Additional credit hours towards my Bachelors degree
AAFA, Personal Training Certification
1st Responder Certification
Notary Public of Colorado
National Ski Patroller Organization
Member of CASA of Colorado
Additional Information:
I was a stay at home mother for 12 years, however, prior to that I was a product manager at Intuit/American Fundware. I have been a manager of a video store in New York, for 5 years with full autonomy of the daily business needs, which included but wasnt limited to the following responsibilities; Hiring and training new employees, daily reconciliations, bookkeeping, inventory management, POS systems, bank deposits, and payroll. I was also instrumental in market research for a new location as well as opening a new store and the design of the business logo. While I live in Boulder, CO I was the photofinishing manager at Mikes Camera and facilitated the opening of a new location and assisted as the hiring manager.
References
Available upon request
Contact this candidate