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Veronica Wilson

St Augustine, FL

United States

SUMMARY

Career encompassing fifteen+ years of experience analyzing, designing, installing,

maintaining, testing and repairing systems, software and networks in a broad range of

computer technologies.

Exceptional experience in legacy systems, desktop support and networks.

Excellent troubleshooting, debugging, problem-solving and technical support skills.

Well organized with ability to multitask effectively.

Solid time management skills.

Easily establish rapport and interact well with management, staff and clients;

outstanding oral and written communication skills.

Core Competencies:

? Project Management ? Technical Writer ? Smart Hands Engineer

? Network Administration ? QA Tester ? System Security Analyst

? Helpdesk Administration ? IT Systems Support Consultant

TECHNICAL KNOWLEDGE and PROFESSIONAL ACCOMPLISHMENTS

Planned development and support of programs SDLC; supervised test of all levels of SDLC

of programs for major corporations.

Developed new software using programming skills to tailor to corporations needs.

Developed helpdesk standards for major corporations and managed centers.

Developed new PC software for tracking of system on-call problems to ensure consistency

and timeliness in resolutions.

Analyzed existing outdated programs; prioritized what to bring up to date; adding Y2K

changes while upgrading other areas of code saving costs to revamp at later date in legacy

systems.

Trained staffs at all call centers in new procedures and documented for future use.

Managed User Test system; built, and populated databases in IDMS/ADSO test environment

and processed with team through SDLC of project.

Systemized all ACF2, CICS/IDD security rules for all user ids and datasets for all

systems and implemented Systems Security into helpdesk system.

Successfully merged over 83,000 UID s and 120,000 datasets into RACF security system in

less than six weeks in legacy, LAN/WAN/MAN systems.

TECHNICAL KNOWLEDGE and SKILLS

CompTIA Certifications: A+, Network+

Certifications: Priority Management, Process Mapping

Networking: TCP/IP, LAN/WAN, MS Site Server, Ubuntu Server, SNORT, Wireshark

Operating Systems: Windows 98/2000/XP/7, NT/2003/2008 Server/Workstation, Linux

Mint/Ubuntu,

Ubuntu Server, MS-DOS, MVS/XA, MVS/ESA

Applications: MS Office 2010, Project, Visio, Access, Cisco Packet Tracer, VMWare

Programming Languages: HTML, JAVA Script, Visual Basic

Hardware: CISCO 2600, 2800, 2900 series; PC, MAC desktops/notebooks

Legacy Systems Hardware: IBM 308X, 3090, 43XX, AS/400, Amdahl, SUN, AT&T, Honeywell

Legacy Systems Languages: COBOL, COBOL II, CICS, UNIX

Legacy Systems Applications: RACF, ACF2, IBM JCL/Utilities, TSO/ISPF, IMS/IDMS, CA7, DB2,

Focus

Legacy Certifications: NOVELL, UNIX/Solaris, EASYTRIEVE, (Amdahl) JCL, COBOL, COBOL II,

IBM Hardware support, RACF/ACF2 Security systems, CHANGEMAN,

TELON, Honeywell Hardware support, XEROX Hardware support

EDUCATION

Daytona State College

Daytona Beach, FL, United States

Aug 2010 - Aug 2012

Bachelor of Engineering Science, Information Systems Technology

Bachelors of Engineering Science in Information Systems Technology with a focus on

Computer Forensics and Systems Security. Will graduate with High Honors in August, 2012.

Daytona State College

Daytona Beach, FL, United States

Aug 2008 - Dec 2010

Associate of Science, Networking Services Technology

Degree in Network Administration with a focus on Systems Security. Graduated HIGH HONORS

with 3.89 GPA.

Daytona State College

Daytona Beach, FL, United States

Aug 2006 - Aug 2009

Associate of Arts, General Education

Degree program was for Public Relations in Media but was discontinued; degree became a

General Education.

Graduated HIGH HONORS with 3.89 GPA

Daytona State College

Daytona Beach, FL, United States

Aug 2008 - Dec 2010

A.S. Certification, Information Technology Management

Graduated HIGH HONORS with 3.89 GPA

Daytona State College

Daytona Beach, FL, United States

Aug 2008 - Dec 2010A.S. Certification, Information Technology Technician

Graduated HIGH HONORS with 3.89 GPA

Daytona State College

Daytona Beach, FL, United States

Aug 2008 - Dec 2010A.S. Certification, Information Technology Support Specialist

Graduated HIGH HONORS with 3.89 GPA

Daytona State College

Daytona Beach, FL, United States

Aug 2008 - May 2011

A.S. Certification, Microcomputer Repairer/Installer

Graduated HIGH HONORS with 3.89 GPA

Daytona State College

Daytona Beach, FL, United States

Aug 2008 - Dec 2010A.S. Certification, Network Communications (LAN)

Graduated HIGH HONORS with 3.89 GPA

Daytona State College

Daytona Beach, FL, United States

Aug 2008 - Dec 2010A.S. Certification, Network Communications (WAN)

Graduated HIGH HONORS with 3.89 GPA

Daytona State College

Daytona Beach, FL, FL, United States

Aug 2008 - Dec 2010

A.S. Certification, Computer Engineering Technology (CISCO)

Graduated HIGH HONORS with 3.89 GPA

EMPLOYMENT SUMMARY

Insight Global, Inc

Charlotte, NC, United States

Jun 2011 - PresentNetwork Administrator

Wachovia/Wells Fargo conversion in State of Florida. Areas covered were central

Florida(Daytona Beach) and Miami, FL (Doral). Duties included overseeing re-imaging of ALL

PCs and network PCs to Wells Fargo software, assuring all PCs were functional with all

software required, network functional on Wells Fargo systems and repair or re-image PCs if

required. Troubleshooting any related known issues and reporting new issues, assisting

finding work around for new issues. Uninstalled old or no longer required equipment and

packed to be returned to manufacturer. Checked wiring of Network closest and its security,

checked and corrected ALL PC wiring. All done with customers in location so appearance had

to be low key but professional. Temporary work as needed through out the state.

Daytona State College

Daytona Beach, FL, United States

Aug 2009 - Dec 2009Internship - Network Administration and Computer Support

Worked in Academic Support Center on Palm Coast, FL campus. Duties included assisting

students with PC software use and issues, PC and printer/copier issues and troubleshoot

the same. Re-imaged PCs with new OS changes, installed software and upgrades,

repaired/replaced malfunctioning PCs, Printers and Monitors as needed. Assisted in adding

new PCs/equipment to network, physical install including cabling office for network,

internet and phones. Only one semester but was offered part time job at college. Job would

interfere with scholarships so was unable to accept.

Museum of Arts and Sciences (MOAS)

Daytona Beach, FL, United States

Aug 2007 - Jun 2008Intern/Volunteer - Honors Society Program

Assisted Public Relations coordinator with computer related items such as printing out

Member List for annual fund drive, creating new documents in MS Word, tracking in MS

Access and importing/exporting using MS Excel. Worked as a volunteer at many fund raisers

doing various duties such as Bar back, Bartender, coordinator, facilitator and

entertainment. Assisted in lining up entertainment for events.

US Census Bureau

Pembroke Pines, FL, United States

Apr 2000 - Jul 2000Enumerator

Collected census data from door to door visits with citizens in and around the South

Florida area. (Hollywood, Weston, Ft. Lauderdale, Pembroke Pines, Miramar) Gathered in-

depth census data from long forms, people who did not return or refused census. Had 99%

success rate of gathering from most difficult locations.

Also helped with local computer problems including Network issues, Data processing for

Legacy systems, PCs and other equipment issues. One of top Census areas for fast and

effective turn around on data.

School Board of Broward County

Sunrise, FL, United States

Aug 1999 - Jan 2000

Y2K COBOL Programmer ETS

Designed and implemented Y2K changes to meet compliance for millennium. Led team to

design implementation of new MVS system. Planned development and support of programs

(SDLC) utilizing skills in JCL, EASYTRIEVE, and COBOL in DOS/OLLE environment.

SDLC of new software to create EASYTRIEVE reports as well as improved overall job flow

via streamlined JCL.

Analyzed existing outdated programs; re-engineered for enhancements to bring up to date;

added Y2K changes

American Express

Weston, FL, United States

Aug 1997 - Jan 1999Programmer/Analyst/Project Lead Consultant - ESSEX COMPUTER PEOPLE

Responsible for International rollout of EMEA/GRMS and first time billing of Euro-dollar.

Team player on cutting edge development team for CC90s/GRMS software; JCL to COBOL II,

EASYTRIEVE, VSAM, IMS. Test all levels from development to production and support

(Lifecycle). On call support of ongoing revisions, updates and enhancements to system

software for international and domestic billing systems (CC90s/CCIB), Bank Readiness, and

Y2K (Millenniax) projects.

Evaluated, enhanced, tested and supported programs for one of the largest software

releases for AMEX.

Stabilized test environment and set up JCL for final user test of Millenniax (Y2K).

Analyzed existing outdated programs; re-engineered for enhancements to bring up to date.

Added Y2K changes for GRMS, modified as needed and test to prepare for Bank readiness plan

for AMEX.

AWARDS

Award for Outstanding Academic Performance in Information Technology Management 4/2010

Award for Outstanding Academic Performance in Information Technology Analysis 4/2011

President s List Spring 2008 Fall 2010

Dean s List Fall 2006 Fall 2007, Spring 2011

Team Lead for UBILL Disaster Recovery Team; AT&T Award of Excellence August, 1995

Weblinks

For more in-depth information, view my web pages, download resumes or contact me, please

visit the following websites:

Website:

http://www.veronicadwilson.com/

E-mail: abo53w@r.postjobfree.com

Visit my other website at:

http://www.apojigo.com/veronicadwilson

My LinkedIn Profile:

http://www.linkedin.com/in/veronicadwilson

Follow me on Twitter:

Follow @VeronicaDWilson

Skype:

veronica.d.wilson

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