Manager Customer Service
Resume:
Rhonda Jenkins
Email: *********@********.***
Address: ***** ********** ***
City: Cherry Valley
State: CA
Zip: 92223
Country: USA
Phone: 951-***-****
Skill Level: Management
Salary Range: 30
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Objective
I am seeking a position in a professional setting that will allow me the opportunity to use my acquired skills and abilities, and that will allow me to learn new skills and experience growth.
Profile/Skills
aa Adapts to change easily and readily takes on new responsibilities and challenges.
aa Organized multi-tasker and manages my time well.
aa Attentive to detail.
aa I work well in a fast paced stressful environment.
aa Punctual in attendance and completing assigned tasks.
aa Excellent interpersonal skills.
aa Excellent customer service skills.
aa Excellent communication skills overall
aa I thrive in a team environment but can also successfully accomplish tasks with minimum or no supervision.
aa Well acquainted with Microsoft Office.
Education
aa Crafton Hills Community College, AA Liberal Studies, 3.6 GPA, May 2007
aa University of Redlands, BS in Business, 3.8 GPA, February 2010
aa University of Redlands, MAM in Management, 3.6 GPA, December 2011
Current Experience
Assistant Manager/Head Cook/ Lead Trainer (Kitchen Staff)
Law's Oak Glen Coffee Shop aaa Yucaipa, California aaa March 1993 aa a Present
I have nearly 20 years of practical experience working for this business. I have worked in various positions culminating in my selection as the Assistant Manager. My responsibilities have encompassed all facets of the business to include supply inventory, contacting, coordinating, and conducting business with our vendors, and interaction with new business sales personnel. One of my greatest challenges and a source of continued success is my direct impact on the training of new hires. Key to the long success of Law's Coffee Shop has been its ability to keep quality staff and I feel I have positively contributed to that success.
Job Responsibilities
aa Take over all aspects of managing restaurant when upper management is unavailable
o Open, close, and handle cash
o Maintain customer satisfaction
o Manage inventory replenishment
o Communicate with venders
o Manage all restaurant staff
o Discipline staff when needed
aa Record reservations
aa Act as go-between for upper management and staff.
aa Encourage direct communication between upper management and staff
o For accuracy of information and efficiency purposes
aa Train Kitchen staff
aa Partially responsible for training wait staff
aa Cook breakfast, lunch, and dinner shifts
aa Attend to any other duties assigned to me
Past Experience
Assistant Manager
Fosteraaas Freeze aaa San Bernardino, CA aaa January 1991 aa aFebruary 1993
Job Responsibilities
aa Maintain high customer satisfaction
aa Double check end of day recorded sales for inaccuracies
aa Make bank deposits
aa Support and / or backup the staff when needed
aa Manage inventory replenishment
aa Train in all areas of the restaurant
aa Attend to any other duties assigned to me
Cook
Fosteraaas Freeze aaa San Bernardino, CA aaa August 1990 aa a November 1990
Job Responsibilities
aa Maintain kitchen cleanliness
aa Train new kitchen staff
aa Cook breakfast, lunch, and dinner shifts
aa Report low inventory
aa Attend to any other duties assigned to me
Assistant Manager
Angel View Thrift aaa Moreno Valley, CA aaa November 1989 aa a May 1990
Job Responsibilities
aa Sort, price, and display merchandise
aa Make bank deposits
aa Organize community service workers and regular staff
aa Attend to any other duties assigned to me
Commissary Deli
March Air Force Base aaa Moreno Valley, CA aaa May 1989 aa a November 1989
Job Responsibilities
aa See to customer satisfaction
aa Make party platters
aa Fulfill deli orders
o Face-to-face and call-ins
aa Report low inventory
aa Attend to any other duties assigned to me
References
Provided upon request
Contact this candidate