Manager Customer Service

Diana Infante

Email: *********@********.***

Address: **** ** *** *******

City: Pnecrest

State: FL

Zip: 33156

Country: USA

Phone: 305-***-****

Skill Level: Management

Salary Range: 9

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Diana Tirado Infante

LCAM

Contact

Cell: 305-***-****

E-mail : *********@********.***

Address

5895 SW 100 TERRACE, PINECREST, FL 33156

Profile

Objective: To apply my career experiences with passion and commitment in a firm with a high-paced environment and a strong and aggressive growth path that engages team members to achieve excellence.

Career Summary

Florida Licensed Community Association Manager with 13+ years experience with one of the leading property management companies in US. Professional expertise includes Hotel hospitality in Spain: luxury hi-rise condominium, start-up operations.

A professional with excellent communication skills, and sales experience, who motivates and coaches teams by means of leading thru example, as well as, creating and executing plan-driven strategies in solution management.

Highlights:

* Demonstrates excellent and high quality customer service to clients and team members

* Effective team member who is proficient in both leadership and collaborative roles

* Demonstrates effective problem-solving skills using in and out of the box thinking

* Adept at achieving balance between task, team, and family needs

* Proficiency in Microsoft Office 2007 programs and excel.

* Bilingual English/Spanish

Work Experience

Harbour House Condominium Association 2010- September 2012

10275 Collins Avenue, Bal Harbour Florida, 33154

The Continental Group, Inc.- Licensed Community Association Manager

* Manage a 558 Conversion beachfront high rise building, which consists of 451 units plus 7,500 sq. ft. of commercial space.

* Responsible for a budget of $4,500,000.00 and a 50 staff member team

* Beachfront 558 Conversion for a 451 unit building, ranging in unit prices from $ 345,000 to $ 7,000,000.00, with unit maintenance ranging from $ 290.34 to $ 6,387.00 per month.

* 16 story high rise, with Market Cafe, Pool bar, beach and pool attendants, 20 cabanas, Spa/ Gym, Storage Rooms

* Achieved in getting a 2/3 membership vote for the increase of a 5 member board from a 3 member board

* Successfully brought down maintenance delinquency from over 49% percent to less than a 3 % percent, within 1.5 yrs.

* Within a 1 year period, went from an operating account which was $ 99,000 in the red to having $750,000.00 in operating account

* Aided in the hiring of Pistorino Engineering

* Assisted in 558 conversion discoveries for Association`s Litigation team and Engineers

* Worked closely with Hydrologic Associates USA, Inc. and Environmental Research & Restoration

* Worked side by side with bank representative to achieve approval of a $9 million, Emergency Repair Loan

* Attended to individual resident needs, and arranged for concierge assistance as well

* Oversee all Insurance Claims, including replacement of existing York centrifugal 600 ton Chiller

* Maintain a close working relation with the code enforcement, fire department, and police department of Bal Harbour Village, assisting with the minimizing of - short term rentals -, required permits and required insurances

The Club Tower Condominium Association 2002-2010

781, 785, 789 Crandon Blvd, Key Biscayne, Florida 33149

The Continental Group, Inc. - Licensed Community Association Manager

* Managed three luxury high rise condominium associations (Club Tower I, II, and III).

* Managed individual budgets for each tower along with one administrative budget (Tier budget) for the shared expenses.

* Negotiation, drafting, and implementation of service agreements for all vendors.

* Budget formulation, special assessment project collections, income and expenditure projections, monthly reporting of Actual cash bank statement.

* Instituted all association resident forms including Modification or Alteration package, which included an application for Modification or Alteration to unit, security deposit, and permit requirements.

* Interviewing and hiring of all on-site personnel including the sub-contracted security and valet personnel.

* Coordinated a "welcome basket" for the residents of the Association donated by the Key Biscayne Chamber of Commerce, which included different kinds of certificates and momentums from volunteering vendors from Key Biscayne

* Created Weekly and Monthly Management Reports including Safety meetings for staff.

* Organized Monthly Board meetings including an Agenda, Monthly report, financials, and any new business pending.

* Handled all resident mail outs including upcoming year`s budget approvals.

* Worked alongside association`s attorneys on the preparation for the first and second board of directors and voter representative elections mail out packages, secured all sealed ballot votes and organized the night of the election procedure.

* Oversaw a -Special Assessment Exterior Paint Project -from inception to completion for the three Towers. Project included: Handling Paint Project specs, acquiring 9 Bids from qualified and insured vendors, negotiated an all inclusive final price, to insure that no UN foreseen expenses would arise once project was underway, prepared the approval of the special assessment, weekly walk thru with contractor, and assurance that all work was completed thoroughly before final payment.

* Attended to individual resident needs, and arranged for concierge assistance as well.

* Followed up with unit owners who were in arrears on maintenance payments, in an effort to prevent sending for collection at association`s legal firm.

* Maintained a close working relation with the code enforcement, fire department, and police department of Key Biscayne, assuring all permits and required insurances were in order.

Fortune International 2000-2002

Brickell Avenue

* Real Estate Associate

* Sales for preconstruction at Jade on Brickell along with other pre-construction projects

The Blue & Green Diamond Condo Association 2000-2002

The Continental Group, Inc. - Licensed Community Association Manager

* Responsible for the start-up operations of a luxury high rise Condominium and Master Association

* Negotiation, implementation, and drafting of service agreements for all vendors.

* Establishment of quality assurance standards

* Budget formulation, project collections, income and expenditure projections, monthly reporting of cash statement variance, quarterly accrual reporting to investors.

* Instituted all aspect of mechanical, structural, and engineering reports, interviewing and hiring of all on-site personnel.

* Developed and implemented the concept of a "welcome basket" for the residents from the Association which included various gifts and collateral material from The Blue and Green Diamond Developer and vendors from the surrounding area. Welcomed each new owner upon closing of their unit/s, and guided them on all their questions, while attending to each resident individual needs.

* Responsible for weekly and monthly reports. Additional responsibilities included the formulation of the Developer with Deficit Funding Spreadsheets for payment.

* Ordered all "start up" supplies including furniture for all departments for the building and organized all files and binders for the office and unit owners. Purchased all furniture and esthetic components for common areas, the Master Association gym equipment, and all outside recreational furniture in collaboration with the Developer.

Hotel La Cala 1991-1999

La Cala de Finestrat, Benidorm, Alicante, Spain

Co-owner

* Co-owned a luxury beachfront hotel comprised of 150 rooms and 50 rental units.

* Responsible for the update and remodeling of the hotel, including the incorporation of an HVAC system.

* Responsible for managing Front Desk and Reservations areas.

* Overseeing of commercial spaces, pub, cafe, ice cream shop and restaurant incorporated as amenities within the hotel; Purchasing of all food and beverage supplies.

* Overseeing of all staff including the accounting department, and housekeeping department.

* Directly handled all weekly and monthly rentals

Education

1999 GSI- Gray Systems Incorporated - Active CAM License

1998 Gold Coast School of Realty - Active Real State License

1994 School of Hospitality, Spain - Completed merit courses in Hospitality, recordkeeping, office practices, and computer literacy.

Florida Certified Notary Public Active

Languages

Bilingual: English, Spanish

References

Available upon request

Contact this candidate