Customer Service Sales

Richard A Kapsin

Email: ********@***********.***

Address:

City: Margate

State: FL

Zip: 33063

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated sales associate with extensive customer service and sales experience. With over 35 years of Sales, Finance, Marketing & Management experience. Developing a strong work ethic and the continuous drive for success.

Educational Background:

High School Dipolma from North Hills HS, Pittsburgh PA 1/2001 to 6/1977 (Math)

Job History / Details:

Career Focus

Highly motivated sales associate with extensive customer service and sales experience. With over 35 years of Sales, Finance, Marketing & Management experience. Developing a strong work ethic and the continuous drive for success.

Summary of Skills

Strong Customer Service

Project Management

Customer Service Expertise Business Development

Training and Team building. Liability Awareness

Expert Negotiator

Persuasive Ability

Proactive Strong Work Ethic

Expert Multi-Tasking Abilities

Quality assurance

Awareness Diverse Sales Experience

Advanced Communication

& People Skills

Cultural Understanding Contract Management

Contract Management. Never Quit Attitude

Strong Drive for Success

Advanced People Skills

Closing Abilities

Internet marketing

Conflict resolution

Accomplishments

Controlled over 200 Real Estate transactions for closing in 18 months

Developed contracts,marketing and disclosures for RHI Construction

HB construction managed and controlled over 200 roofing sales in 8 months

Rated in top 10 of 300 employees for sales & customer service (Standard Pacific Homes)

Developed a customer service program for customers to meet and greet all department heads during the sales process.

Designed a corporate charter team to brainstorm new and existing ideas to increase sales, marketing, customer service and employee relations.

California (1989) & Colorado Real Estate licensee

Certified Sales Professional

Previous Licenses: Colorado Health and Emergency Medical Technician

Professional Experience

January 2011 to Current

RHI CONSTRUCTION & ROOFING INC Pompano Beach, Florida

Project / Insurance Manager

Created a sales & marketing department from inception in 30 days.

Designed all marketing & contractual materials and disclosures.

Estimating projects.

Prepare and execute contracts.

Presentation of estimates and explanation of contract and work descriptions.

Streamlining sales process for better time management.

Follow up with customers before, during and after the sale.

Ensure customers 100 percentage satisfied.

Prepare cost analysis for building cost.

Measure and analyze all prospective projects.

January 2009 to December 2010

HB CONSTRUCTION & ROOFING Colorado Springs, Colorado

Project / Insurance Manager

Aggressive marketing practice to contact as many homeowners and businesses to capture and maximize my time for productivity 30 years of presentation skills and customer service

Follow up and meeting with Insurance Adjusters to ensure customer satisfaction and accuracy with each claim

Assuring that each and every customer is 100 percentage satisfied to increase referral business

Thoroughly explain every aspect of the contract agreement and all processes involved with each transaction.

Making sure that customers understand every process and all of the customary agreements Strong ability to control and direct customer in decision making.

Sincere, positive attitude and the drive to be successful.

Always seeking a practical and professional process of time managing my day Strong time management and organizational skills.

Following up on all back-end construction activities.

Knowledgeable with insurance processes strong knowledge of Residential & knowledge of Commercial Construction.

February 2007 to January 2009

PACIFIC COMMUNITIES Palmdale, California

Community Sales Manager

Responsible for re-organizing a community of 5 million in forward sales.

Implemented critical reorganization of the sale force, management of existing accounts, and increased customer service rating,creating the top rated community in the company.

Restructured community within 6 weeks, resulting in a positive sales pace from the prior month.

Maintained a forward sales pace of 7-10 sales per month.

Successful reorganization of a 10 million dollar failing community.

Spearheaded a creative marketing program in order to maximize revenues while minimizing advertising costs.

April 2004 to February 2007

STANDARD PACIFIC HOMES Lancaster, California

Community Sales Manager

Aggressive coordination of marketing and sales strategies and developed a 30 percentage pre-sale pace prior to start of construction, thus enabling developer to finance the community at lower finance rates, saving approximately 1.2 million in building costs.

Effectively increased sales pricing by 10-20 percentage per building per phase, resulting in a continuing base sales price increase adjustment of 10-20 percentage per phase, significantly beyond budget expectations.

Developed a customer service program personally inviting prospective buyers to seminars throughout their buying experience, thus ensuring customer service levels were higher than customer expected.

Results in service levels of 90-100 percentage satisfaction.

This program resulted in referrals, decrease in customer service issues, and the minimized potential for builder litigation and lost sales.

Sold and closed approximately 225 homes in 18 months from dirt to move in.

Strong knowledge of customer options and design issues.

June 1998 to January 2004

SHEA PROPERTIES Valencia, California

Sales Manager

Exceeded sales projections and community completion 7 months prior to budget projections and exceeded revenue expectations by 2.2 million.

Rated "Top 10" in customer service in a company of 300 employees.

Expert in relocation issues and transforming these issues into a positive factor & strengthening the customers buying decision.

Successfully monitored sales, marketing and financing procedures ensuring a smooth transition of a multi-million corporate buyout.

Working with customers on all facets of designing, flooring, room option guiding the customer to ensure they make the right decisions.

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