Customer Service Project

Candidate Resume - Michele Bivens

********@********.***

Address: *** ***** ***

City: Chula Vista

State: CA

Zip: 91910

Country: USA

Phone: 619-***-****

Skill Level: Experienced

Salary Range: $89,000

Primary Skills/Experience:

Educational Background:

See Resume

Job History / Details:

CONTRACTS/PROCUREMENT SPECIALIST

Focused and results oriented professional with relevant background in project and support management, general contracting and subcontracting, monitoring and analysis, costs control, and scheduling of operational tasks that enable project completion on time and under budget while consistently delivering quality and excellence in workmanship. Adept in directing, coordinating and exercising functional authority for planning, organization, control, integration and completion of project. Able to coordinate multiple problems and meet deadlines under pressure. Self-motivated and able to work independently or in a team. Excellent interpersonal skills and able to communicate and collaborate effectively with co-workers at all levels.

CRITICAL SKILLS

Contract and FAR/DFAR Compliance P&L Management Problem Resolution

Ability to Effectively Shift Priorities Budget Development/Execution Customer Oriented Philosophy

Program/Project Management Strategic and Tactical Planning Tact and Diplomacy

Contract Management Self-motivated, team-oriented Attention to Detail and Organization

Collaborative Communications Keen Proofreading Ability Interpersonal/Relationship Building

CAREER OVERVIEW

Acquisitions Analyst:Syzygy Technologies, Inc. San Diego, CA Sep 2009 - Present

* Supports weekly contracts meetings and facilitate follow up and completion of Contracts actions items

* Attends, develops and briefs Contracts/ CDRLs while providing COR with daily Contracts Status and participate in Strategic discussions

* Advises on and ensures accuracy of Contracts content of ACT/Fielding decision briefs

* Responds to Contracts data calls, general contracts inquiries and brief contracts to PMW 790 as needed

* Builds Contracts Status/ Fielding Strategy/ Contracts Strategy briefs as needed for COR's update to PM

* Maintains Task Order Funding Tracker (funding, mods, invoices, ACRNs)

* Troubleshoots invoicing/payment issues that arise, maintain invoice log, and brief status to

* Works with COR, Configuration Management team and Contractor to prepare and sometimes modify CDRLs requirements, and ensure compliance with the Contract

* Maintains compliance with all Contracts requirements, and assists clients in securing required documents

* Maintains current program office Contracts records, such as table of submitted purchase requests, document change notices, CDRL reviews/approvals, etc.

* Anticipates, identifies and proactively works needs for Contract Modification Requests (MRs)

* Assists with requesting, evaluating and negotiating Contractor's proposed revised cost/schedule/performance related to all incoming proposals

* Handles tasks in updating task order award/MR POA&Ms, and facilitating discussions between the program office and contractor regarding contracts issues

* Works closely with COR, Technical Lead and Contractor to prepare Purchase Request packages for MRs (which can include updated Statements of Work, Contracts Data Requirements Lists (CDRLs), Equipment Lists (reconciliation across task orders), DD254, EIT Certification, CLIN Structure, IGE, and Financial Accounting Data (FAD) Sheet

* Participates in design reviews to ensure that the Contractor remains within the scope and adheres to the contractual requirements

* Researches and supports the program office through the new NAVY ERP processes

* Prepares final equipment de-obligation including PR, equipment list and FAD Sheet

* Updates final PD2 PR Package once final IIB Development MR amounts have been solidified

* Monitors and facilitates un-obligated funds on task order. Begin contract closeout procedures

* Reviews monthly reporting CDRLs (POA&M; CDRLs report, contractor hours, travel, invoices)

* Monitors CDRL tracking and mitigate issues with reviewing/approving CDRLs

* Ensures Contractor receives clear government direction on CDRL comments

* Works with team to schedule and coordinate program milestones such as Post-Award Conference (PAC)/Virtual Kick-Off meeting, System Verification Review (SVR), and Production Readiness Review (PRR)

* Manages issues of contracts compliance; facilitate approval through PCO and ODAA

* Anticipates, identifies and proactively work sneeds including analyzing cost, schedule, and/or performance issues that may follow

* Works with PCO, Contractor to facilitate communications between Contractor and Government on potential Organizational Conflict of Interest (OCI)

* Conducts Market Research if necessary (RFI, Industry Day) while planning and executing Contract Planning Conference (CPC). Update Acquisition Strategy

* Adept in determining the use of SOW, SOO or PWS, and developing Incentive Plan

* Develops PR package and other required documents (DD254, EIT Cert, NSS designation, SOW/PWS/SOO, CDRLs, CLINs); prepares draft Request for Proposal and final RFP

* Oversees tasks in providing administrative source selection support, holding Post Award Kick-Off Meeting, and posting award monitoring and support

Subcontracts AdministratorDCR Contractor for Lockheed Martin San Diego, CA * * May 2009 - Sep 2009

* Developed subcontract specifications, work statements, and terms and conditions for the procurement of specialized materials, equipment, and services

* Prepared bid packages, conducts bidders' conferences, analyzes and evaluates proposals, negotiates subcontract provisions, selects or recommends subcontractors, writes awards, and administers resulting subcontracts

* Negotiated and coordinated additions, deletions, or modifications to subcontracts

* Participated with contracts administration and purchasing to develop subcontract policies and procedures

* Worked directly in issuing requests for proposal to potential subcontractors, reviewing subcontractor proposals with project managers, preparing and issuing subcontracts, as well as ensuring accuracy of subcontract information in accounting system

* Handled tasks in reviewing subcontractor invoices, managing subcontract close-outs, handling and prioritizing multiple buying issues simultaneously, utilizing working knowledge of the FAR, and maintaining highest standards of personal and professional integrity and ethics

* Possessed strong problem solving and analytical skills, while being proficient in Microsoft Office as well as mastering Lockheed Martin procurement software and procedures

* Represented the company at different government, state and local venues and other various responsibilities

Corporate Buyer/Subcontracts SpecialistOTIE, Inc. San Diego, CA * * Apr 2006 - May 2009

* Served as a primary person responsible for all purchasing for the West Coast offices, as well as, all West Coast subcontract administration, follow up, modifications, cost analyses and cradle to grave operations

* Oversaw tasks in obtaining and analyzing quotes from suppliers, negotiating pricing, terms and other contractual issues with suppliers including processing purchase orders acting as a liaison with suppliers

* Identified alternate sourcing opportunities for cost savings/quality enhancement

* Followed-up and expedited orders to ensure on-time delivery, and evaluated supplier performance and develop new sources of supply as required

* Collaborated efforts in maintaining filing of purchase orders and associated documentation, confirming to all purchasing procedures established in the Corporate Procurement Manual and the FAR, as well as ensuring timely conversion of purchase requisitions to purchase orders

* Handled tasks in issuing requests for proposal to potential subcontractors, reviewing subcontractor proposals with project managers, preparing and issuing subcontracts, ensuring accuracy of subcontract information in accounting system, reviewing subcontractor invoices, managing subcontract close-outs, and handling and prioritizing multiple buying issues simultaneously

* Utilized working knowledge of the FAR while maintaining highest standards of personal and professional integrity and ethics

* Possessed strong problem solving and analytical skills, while being proficient in Microsoft Office as well as mastering T N & Associates BST accounting software

* Represented the company at different government, state and local venues and other various responsibilities

Account Manager/ContractsFedBid, Inc. San Diego, CA * * Nov 2005 - Apr 2006

* Managed various west coast accounts relating to IT procurement and acquisitions

* Oversaw customer service and account management to ensure quality assurance

* Responsible for directing the business development function of the company; including developing new market initiatives, assessing new markets, and analyzing business opportunities

* Conducted financial feasibility studies and develops proposals for new business opportunities

* Demonstrated expertise in a variety of the field's concepts, practices, and procedures

* Relied on extensive experience and judgment to plan and accomplish goals

* Organized material and completes writing assignments according to set standards regarding order, clarity, conciseness, style and terminology

* Wrote and submitted marketing analysis, brand name justifications, sole source justifications, etc.

* Reviewed published material that recommends revisions or changes in scope, format, content, and methods of reproduction and binding

* Maintained records and files of work and revisions, as well as handling meetings in other regions of the country and locally

Logistics TechnicianVolt Technical Services Contractor for CSC San Diego, CA * * Jul 2004 - Apr 2005

* As a Logistics Technician, worked with the Project Systems Engineer and Sr. Network Technicians to order and purchase all project materials, software and equipment

* As orders are delivered, took custody of equipment and materials and maintain inventory and the transfer custody to the client after installation

* Handled responsible tasks in developing and maintaining project files, assisting in the development of project status reports and deliverables, and maintaining timesheets and reports on a weekly basis

* Created and maintained access database to include life of materials from inception to delivery; including administering reconciliation, accounting procedures, RMA's, status, and customer service on vendor and customer side

* Oversaw tasks in assisting the development of presentation materials, maintaining documentation on all hardware and software. Cost Analysis, Research analysis, and product analysis, utilizing working knowledge of IBM PC using a Window XP operating System

* Reviewed and evaluated existing procedures, and assists in the development of new standard operating procedures

* Utilized expert knowledge of MS-Office products with basic understanding of MS-Project, Visio and various software

Procurement Specialist/ContractsFC Business Systems Springfield, VA * * Oct 2001 - Jul 2004

* Provided professional services in areas of acquisition management and contract administration relating to the FAR

* Acted as a lead for the contractor procurement support team providing assistance in and coordinating contract support for, all phases of the acquisition process, conducts research and presents findings on contracting approaches, requirements analysis, existing contract analysis, and preparation of all pre-contract documentation, including preparation of Statements of Work (SOWs), Independent Government Cost Estimates (IGCEs), and Procurement Requests

* Effective and efficient in reviewing acquisition policies and regulations, and providing and supporting budget and resource requirements

* Assisted in implementing and managing contract modifications and reviews, interprets and identifies discrepancies in modifications

* Provided contract administration support; acts as interface with the FAA's Contracting Officer and Specialist (ASU) technical support staff to review, mediate, and resolve contract related issues, tracks resources and expenditures, identifies and analyzes buying trends, and monitors and evaluates deliverables and performance

* Reviewed and evaluated existing procedures, and assists in the development of new standard operating procedures; including maintaining databases (IRM, Access and SAP), as well as, weekly, monthly and yearly report

EDUCATION, CERTIFICATIONS AND TRAININGS

Fundamentals of Systems Planning, Research, Development, and Engineering Section 305

SYS 101, April 2010

Defense Acquisition University

Competition Requirements for DoD Acquisition,

CLC 055, March 2010

Defense Acquisition University

Fundamentals of Systems Acquisition Management

Acquisitions 101, October 2009

Defense Acquisition University

Health and Safety Training, May 2007

CPR Certification, December 2007

Online Program, 2006 -2007

University of Phoenix

Introduction MS Project, October 2005

CompUSA, San Diego, CA

Effective Technical Writing, October 2003

American Management Association, Washington, DC

Business Administration, 2001 - 2003

AIU, On-Line

Simplified Acquisition Procedures and Contract Formation I, October 2002

Management Concepts, Vienna, VA

MS Office 2000 and Related Programs, September 1999

Computer Information Systems, September 1999

Strayer University, Arlington, V

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