Customer Service High School

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Founa Inola Augustin

Ms. Founa Inola's CV

Ms. Founa Inola Augustin

*** ** ***** ******, *****, FL 33168

786-***-**** -* ***************@*****.***

OBJECTIVE

The objective is to be part of a team to continue the good work by representing the

company with the same goals, purposes for its success.

PROFILE

I am a motivated, personable business professional with a college degree and a successful

nine year track record of Customer Services experience. I am very accustomed in handling

sensitive, confidential records. Furthermore, I am very flexible and versatile; able to

maintain a sense of humor under pressure; very poised and competent with demonstrated

ability to easily transcend cultural differences. I thrive in deadline-driven environments

with an excellent team-building skill where I am able to multi-task in a fast paced

environment & experienced in planning and coordinating events.

SKILLS PROFILE

Languages: English; French; Creole; Written & spoke word; Spanish: Written with Beginning

Conversation

Computer Skills: Microsoft Word; Power Point; Html, Some Excel and the Internet

Occupational Skills: A team player capable of working independently

Personal/ Interpersonal Skills: Enthusiastic and passionate professional with a strong

work

ethic, extremely organized and detailed oriented.

EDUCATIONS

Bachelor in Arts Christian Ministry 2010

Trinity International University Davie, FL

"Magna cum Laude"

Associates in Arts 2006

Miami Dade College Miami, FL

Made the Dean List and the National Honor Society

High School Diploma 2001

Lindsey Hopkins Technical Education Center Miami, FL

CERTIFICATIONS

Educator's Certificate

2007-2012Miami Dade County Public Schools Miami, FL

Notary Public2011-2015Miami Dade College Miami, FL

Heart Saver CPR2009-2013American Heart Association Miami, FL

Wedding & Event Planning

2010-2015The Wedding Planning Institute (LWPI) Miami, FL

EXPERIENCES

Four Points by Sheraton Miami Beach10/2011 - PresentNight Auditor/Front Desk Rep

Customer Service

Run and Send Reports

Close Daily Activities

Prepare Night Audit

Dept. of HIVPrevention Services Assistant03/2008-06/2010Camillus Health Concern, Inc., Miami, FL

This position provides support for administrative aspects of Project Safe Street such as:

Entering data for the Safety Counts intervention, Counseling, Testing & Referral (CTR)

Services

Tracking of all referrals made to Camillus House and other agencies

Ordering supplies

Assisting in record keeping associated with CTR and Safety Counts

Assist in the preparation and completion of reports to CDC.

Customer Service/Sales

12/2006-12/2007PRC, American Express, Miami, FL

Perform general duties as:

Handling the customers' rewards services

Consulting them about their products with available features on their cards while

multitasking with busy phone lines with great interpersonal skills

Youth Director07/2005-01/2009Miami Haitian Church of the Brethren, Miami, FL

Share the Gospel with a group of young people while we learn together and follow the Word

of God through the Holy Spirit.

Get involve in Spiritual activities including Camp, and National Youth Conference

Choreograph Gospel Dance

Create Youth Choir

ACTIVITIES

Event/Wedding Planner & Coordinator2005 to PresentAll Things Founa Miami, FL

Plan weddings, decorated and created events, birthday parties.

Families gathering, Church conference, and Church concert.

Member of the COB Intercultural Ministry

2007 to Present

Church of the Brethren (COB) Elgin, IL

'After this I looked, and there was a great multitude that no one could count, from every

nation, from all tribes and peoples and languages, standing before the throne and before

the Lamb, robed in white, with palm branches in their hands. (Revelation 7:9)*

What does it mean to be God's family? The Church of the Brethren has committed itself to

being transformed completely"as individuals, as congregations, as a denomination"so that

we continually grow into the vision of Revelation 7:9. We seek to be separate no more.

The term to describe this work has been changed from 'cross cultural* to 'intercultural*

to capture the vision of the unity and interrelationships of God's family.

Director of Stewardship2009-2012Church of the Brethren Atlantic Southeast District Sebring, FL

Aid and challenge the churches and all district agencies to be good and faithful stewards

of our God given resources by promoting a program of general stewardship education and

enlistment in the churches.

Supervising the financial interest of the district and be responsible for bonding of the

treasurer, assistant treasurer and any other personnel handling large sums of money.

Safeguarding and utilizing the property of the district. Receiving and preparing fort eh

District Board and District Conference all financial reports and budgets.

Encouraging support for the basic work of ministry, nurture, and witness through the

district and denomination.

Setting up a uniform system of transmitting funds, requests for payments, and assist

local churches in the accounting and administration of their own funds

HOBBIES

Ministry

Reading/Bible Study

Dance

Counsel

Event Planning & Coordinating

REFERENCES

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