Manager Training

Heather Sonenshein

Email: ********@**********.***

Address:

City: Des Plaines

State: IL

Zip: 60018

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly experienced and energetic Training and Leadership development professional with excellent communication skills and several years of experience in development, executing new initiatives, coaching consultants and project management.

Educational Background:

High School Dipolma from Southern Illinois University, Carbondale IL 1/2001 to 8/2000 (Clothing and Textiles-Fashion Design)

High School Dipolma from, Carbondale IL 1/2001 to 10/2012

Job History / Details:

Summary

Highly experienced and energetic Training and Leadership development professional with excellent communication skills and several years of experience in development, executing new initiatives, coaching consultants and project management.

Core Qualifications

Awarded the 2010 Workforce Chicago Award-Honoring Corporate Excellence

Creating training standards, documentation and procedures for company job descriptions

Developing eLearning modules using Articulate and Captivate

Recognized in the company for award winning training materials and implementing training processes

Working with several departments to develop training to support the company initiatives

Coaching the field trainers to lead successful results

Excellent project management skills

Creating measurement tools to measure company-wide training results

Achievements

Materials Development

Created the Associate Training Program that has resulted in a reduced turnover of over 75 percentage

Created eLearning training modules for a new Inventory System using new software that have been recognized by the company

Supported the creation of training materials for each level of Management starting at Shift Leader to District Manager

Developed several eLearning modules that have increased the learners ability to comprehend the standards

Collaborated with several different departments to achieve high results through creation of documentation and execution of training

Training:

Implemented company-wide training standards that have increased the importance of training in the company and overall customer satisfaction

Established a weekly conference call with the field training support that has heightened our team's level of consistency, awareness, and teamwork

Coached the field training support to ensure they are continuing to be effective training consultants for the company

Implemented a Training Guide for all new shops in existing and new markets to use to train their teams that has led to a consistency in training across the nation

Deployment

Established strong professions relationships with printing vendors to ensure the shops receiving training materials at a low cost which has resulted in a savings of 10 percentage of budget

Created measurement tools to consolidate monthly training results which have led to more accurate analysis and strong consultations based on facts

Professional Experience

June 2004 to Current

Potbelly Sandwich Shop Chicago, IL

Training Deployment Manager

I began as a manager in a shop and within a year was promoted to the company's Training and Leadership team which I have been part of for over 7 years. I have been able to help evolve several different training roles as I grew and learned from them. I was a Training Coordinator for 2 years, allowing me to gain experience in traveling and support the training process in over 150 new shops. Through this experience, I was able to create a guide that supports every market in consistently training the new teams. This role evolved into the Zone Training Manager role, which I was able to create by creating the role's expectations, criteria and documented standards. This role has evolved into the field training consultant. I developed a training guide for all new Zone Training Managers that supports their growth as the training consultant. I spend time with them in the field as their coach and ensure they are exceeding the job requirements. I support the growth of our department by coaching the field training support in 3 different markets. As part of the Zone Training Manager role, I multi-tasked between a training consultant and an Instructional Designer. I have been involved in the creation of several different training programs and have led the creation of training documentation and process on different project teams. After 2 years as a Zone Training Manager, I was promoted to the Training Deployment Manager where I continue to lead team projects, coach our field trainers and create training materials through documentation and eLearning. I have also been evolving this role to more than just deployment. I lead our team weekly meetings by creating a specific agenda and time line. The benefit from these meetings is to bring awareness of company initiatives and how our team will support, constant collaboration and sharing best practices which leads to teamwork. I have created an environment full of strong positive energy, trust, accountability and teamwork. I create monthly presentation for each field training support to present at the monthly Zone Meetings. I am also part of weekly conference calls to support the training in the new market shop openings in over 5 different markets. Throughout my time on the Training and Leadership team, I have earned 7 company awards for training creation and was part of the team that was awarded 2010 Workforce Chicago Award-Honoring Corporate Excellence.

July 2000 to July 2004

Chili's Grill and Bar Restaurant West Aurora, IL

Manager

As a Manager with Chili's, I was able to work at several shops. My main focus was to support the growth at the shop by identifying the opportunity and creating a plan to improve. This would require patient observation, asking great questions and the ability to analyze results to identify the issue. I would collaborate with the General Manager and team to resolve the issues and increase performance and results of the restaurant. I was also part of a New Shop opening Management team that worked long hard hours to ensure the team was well trained and the customers enjoyed their experience.

Education and Training

2000 Southern Illinois University Carbondale, IL

Associate of Arts Clothing and Textiles-Fashion Design

In this field, I was able to learn to perfect the art project management. To accomplish each projects, I had a very strict time line. I was able to organize the tasks and turn my projects in on time. I was the President of the Clothing and Textile Organization for 1 year. In 1999, I was granted the REACH Award. The REACH Award is an one-year award available on a competitive basis to undergraduates conducting research, scholarly, or creative projects under the guidance of a faculty mentor. Awards include a grant of up to $1,500 to pay for expenses and a 10-hour undergraduate assistantship for fall and spring semester during the award term. To achieve this award, I completed an application and essay explaining why I deserved this award. Through my brilliant writing skills, I was able to capture the Chancellor's attention and was earned the grant to complete my creative project. For my creative project, called "Beautiful in Every way", I designed prom dresses for 3 teenage girls that were physically challenged. That year, those 3 girls performed in the department's fashion show. I also received an overwhelming amount of praise from the department, the girls and their families.,

High School Diploma

Certifications

Jan Walczak

Director of Training and Leadership, Potbelly Sandwich Shop

Chicago, IL 312-***-****

Sarah Wonak

Instructional Design, Potbelly Sandwich Shop

Chicago, IL 312-***-****

Amy Ryan

Vice Principal, Oswego High School

Oswego, IL 815-***-****

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