Service Technical Support

Johnathon Holt

******@***********.***

931-***-****

** **** **.

Crossville, TN 38555

Objectives

Work within the I.T. department on system analysis, design, development, and

implementation of new systems. Maintain existing systems and provide support to end users

of the systems. Work with management in the use of I.T. to improve business processes and

maximize efficiency. Manage I.T. infrastructure including cabling, switches, routers,

printers, servers, and work stations.

Education

Tennessee Technological University

Current Senior M.I.S. Major (Expected Graduation Fall 2012)

Current G.P.A. 3.71

Roane State Community College

A.S. Business Administration 2010

Magna Cum Laude

Experience

Installation/Service TechnicianDSS, Inc. July 2003-Current (Full-time and part-time)

. Install commercial and residential security systems/C.C.T.V. systems.

. Troubleshoot problems with customer systems.

. Estimate installation costs for customers.

. Provide technical support to end users.

Receiving Supervisor/LeadAramark Facility ServicesJanuary 2011-December 2011

. Ensured lines were running smoothly with adequate ingredients and packaging.

. Monitored employees to ensure proper performance and work load.

. Scheduled employees to meet company demand.

. Ensured all company policies were followed.

. Maintained a safe work environment and safety policies.

. Posted received products in SAP enterprise software.

. Worked with line superintendents to ensure smooth production and adequate materials

were available.

. Informed line superintendents of inventory discrepancies to allow for production

adjustments and eliminate down time.

. Assisted in the change from a warehouse inventory to a just in time inventory.

. Assisted with the transition to a new packaging supplier.

Receiving Clerk/Inventory Control AssistantAramark Facility ServicesJune 2008-December 2010

. Complete weekly packaging inventory audit and investigate discrepancies.

. Keep lines supplied with proper packaging components/ingredients and avoid downtime.

. Receive and inspect bulk ingredient deliveries.

. Prepare for companywide inspections to ensure S.O.P. s were followed.

Projects Team MemberAramark Facility ServicesMarch 2008-June 2008

. Maintain facility maintenance including painting, pipe wrapping, and special projects.

Project ManagerAdvanced Technical ServicesJanuary 2006-March 2008

. Estimate and bid on potential projects for the company.

. Train and supervise employees.

. Manage projects including budgets, scheduling, and material management.

. Work with customers to ensure proper implementation of installed networks and telephony

products.

. Design LAN and telephony infrastructures for small, medium, and large businesses.

. Prepare maintenance schedules for installed networks, telephony systems, and scheduled

lighting maintenance.

Installation/Service ManagerDSS, Inc. February 2004-November 2005

. Worked with Monitronics International to provide timely and accurate service to

existing customers regarding their alarm systems.

. Assigned work orders to technicians and ensured technicians maintained adequate

inventories of replacement parts.

. Managed the installation of systems for new customers.

. Maintained inventory of parts for service calls and installations.

. Handled in-house warranty service calls and customer complaints.

. Developed a training program for all new technicians.

. Trained new technicians on proper installation and troubleshooting techniques.

Skills

. Excellent communication with both internal and external customers.

. Proven leadership ability.

. Strong technical support and trouble shooting ability.

. Proficient in Microsoft Word, Excel, Access, and PowerPoint.

. Experience with VB, SQL, and ASP.Net.

. Ability to work with a team or individually with or without supervision.

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