Customer Service Manager

Laurie Henrikson

Email: ********@**************.***

Address:

City: Roseville

State: CA

Zip: 95678

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Seven years experience serving guests at upscale restaurants.

Educational Background:

High School Dipolma from University of Arizona, Tucson AZ 1/2001 to 12/1995 (Psychology)

Job History / Details:

Summary

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Seven years experience serving guests at upscale restaurants.

Highlights

Organized and efficient server

Highly responsible and reliable

Point of Sale (POS) system operation

Quick problem solver

Thrives in fast-paced environment

Exceptional interpersonal skills

Accomplishments

Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness.

Selected to serve notable VIP guests for major private events.

Experience

December 2011 to Current

Michelle Spaulding, Attorney At Law Sacramento, CA

Personal Assistant

Provide part-time support to an attorney at home or in office.

Including cleaning, running errands and.

office administrative tasks.

January 2008 to April 2011

Lounge on 20 Sacramento, CA

Server

Downtown restaurant/t bar, cocktail and food service, set up break down, hosting, sidework.- Left because it closed.

Consistently provided professional, friendly and engaging service.

Assisted guests with making menu choices in an informative and helpful fashion.

Assisted guests with making menu choices in an informative and helpful fashion.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

December 2004 to January 2008

M&M Construction Sacramento, CA

Administration/Office Management

Answered phones, billing, invoices, scheduling, customer services, site visits, pick up /delivery of plans, permits, etc.

Office and site support.

August 2001 to December 2004

Christies Ristorante Long Beach, CA

Server/Bartender

Small neighborhood restaurant, fine dining, with a predominately Italian menu.

Assisted with all restaurant duties: bussing, set up, side work, bartending.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

June 1999 to July 2001

Dellwood Pickle Chicago, IL

Server/Bartender

Small neighborhood restaurant, serving Eclectic menu, provided very friendly customer service as most were devout regulars in the Andersonville neighborhood.

Served brunch, lunch and dinner, as well as bussing, hosting and bartending.

Owner also owned a coffee shop and substituted for regular employees.

4/98 to 6/99

Helping Hands Hawaii Honolulu, HI

Case Manager

Responsible for intensive 24-hour case management of severely mentally ill adults released from the state hospital and corrections facilities as part of a team of social workers, nurses, psychologists and psychiatrists.

9/97 to 9/98

Catholic Charities Family Services Honolulu, HI

Program Manager

Responsible for administration of juvenile group home for adolescent sex offenders, including recreation, academia, budget, independent living, etc.

December 1995 to July 1998

Raymond's Cafée New York, NY

Server/Bartender

Raymond's Café was a bistro that provided upscale Continental food with a full bar.

Responsible for large station, opening and closing duties, bartending, hosting and bussing as needed.

Education

12/95 University of Arizona Tucson, AZ

B.A Psychology

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