Customer Service Representative
Resume:
clerk/ office services
************@*****.***
Vernon D. Davis
Career Objective
Seeking an opportunity to work where I can utilize my oraganizational skills to manage the correspondence of the organization effectively
Key Skills
* Excellent organizational skills that help manage data in a systematic manner
* Effective communication skills that help to establish and maintain cordial relations with all
* Ability to work in teams or independently as per the organizational needs
* Strong attentiveness to detailing and accuracy
* Superior record keeping skills
Educational Qualifications
Business Management
Penn Foster College, Scranton, PA
2012
High School Diploma
Dover High School, Dover,NJ
2005
Work Experience
Designation: Office Services
Organization: Pershing LLC, Jersey City
Duration: June 2011-July 2012
* Recieve mails and sort them as per the department on daily basis
* Forward the mail to the concerned authority on the same day as receipt
* Ensure delivery of dispatched mails on time. Inform the receiving party in case of any issues or delays
* Take corrective actions in case of miscommunication or misplaced mails
* Manage the sent and received mails of the organization and be responsible for its safe upkeep and delivery to the concerned authority
* Process the outgoin mails on behalf of the employee. Ensure the envelopesare sealed and postages are affixed before dispatching them to the concerned people
* Maintain stock of goods for mailroom activity such as envelopes, stamps, A4 size paper and stationary
* Assist employees in tracking lost or delayed mails. Find out the reasons behind non delivery of mails
* Train the juniors on sorting and distributing mails accurately
* Do closeout procedures to all machines at the end of day
* Create Fedex labels for outbound packages
* Generate closing numbers for the day
* Control nightly deposit drop-offs to US PACK
* Use of Pitney Bowes meter mail machines
Designation: Customer Service Representative
Organization: Harrington Movers
Duration: August 2008-June 2011
*Receive incoming calls throughout tri state area for potential services
*Nightly stock check of warehouse
*Contacting Customers for satisfaction purposes
*Loading and Unloading shipments
*Checking Invoices
*Light Dispatching
Designation: Customer Service Representative
Organization: Ram Medical & Distribution Inc.
Duration: February 2004- August 2008
* Evaluating applications for medical shipping
* Worked closely with major customers to obtain accounts to strengthen the partnerships, increase sales and avoid conflicts with brand distributors
* Participated in new customer service developement.
* Worked with the team to develop ideas to meet our customer and end user needs
* Correspondence Filing
* Answering Phones that holds up to 12 lines
Designation: Seasonal Customer Service Representative
Organization: Casio Inc, Dover
Duration: September 2006- December 2006
*Billing and Collections
*Helping assist customers with problems with merchandise
*Establish U.P.S. pickups for the customers
*Faxing, copying, and other office duties
References Will Provide references upon request
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