Quality Assurance Customer Service
Resume:
Sheroi Pascall
Email: *********@********.***
Address: **** ****** ******* ***
City: Baltimore
State: MD
Zip: 21215
Country: USA
Phone: 443-***-****
Skill Level: Management
Salary Range: 70
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
5223 Wilton Heights Avenue
Baltimore, MD. 21215 Phone
E-mail:*********@********.***
SHEROI H. PASCALL
Summary: Eleven years of leadership experience with a strong background in telecommunications, quality assurance, and building organizational capability.
Work Experience
Verizon: April 2004 to December 2011
OPT/LINEMAN
* Selected to serve as a back-up for the Potomac Core Construction Local Manager after consistently demonstrating effective decision-making skills.
* Lead nineteen technicians responsible for placing, rearranging, and removing outside telephone plant including aerial, underground and buried poles as well as associated hardware fixtures and equipment.
* Connecting wires and cables to terminals and attaching or detaching various kinds of hardware to wires, cables, buildings or poles. Placing terminals, trimming trees and splicing cables as required.
* Reading and interpreting Engineering Work Order plans.
* Inspecting, repairing and maintaining a system of cables, wires and poles.
* Operating construction type equipment such as winches, chain saws, hydraulic aerial lifts and using large hand tools in placing wires and related materials.
* Located buried underground cable and wire to ensure facilities are placed properly.
* Supervised Verizon outside contractors to ensure quality, cost and timetables were achieved.
* Worked in the Preventive Maintenance Organization assigning work to Local Managers and outside contractors.
* Managed nineteen cable splicing technicians responsible for performing placing and splicing operations in connection with the installation, rearrangement and repair of outside plant facilities.
* Developed and assisted contractors with company processes and procedures.
* Managed nineteen associates which included a Splicing group, completed all related administrative paperwork, timesheets and distribution of work.
* Removed performance obstacles from the placing team to help facilitate effective placement of all line equipment.
* Coached peers on how to support both our internal and external customers by performing high quality service work.
Sheroi`s Balloons and Gifts ( January 1999 to April 2003)
Owner/ Manager
* Planning and performing work that involves ordering, receiving, inspecting, labeling, pricing, and maintain inventory of forms, office supplies and various types of equipment.
* Estimating cost, material, labor and equipment needs for construction of jobs or design.
* Overseeing handling the delivery of Merchandise and courier service.
* Supervising, planning and organizing the work and personnel engaged in the day to day operation of the business.
NCO Financial (June 2003 to February 2004)
Collector/ Skip Tracer
* Receiving payment and posting account to customer`s accounts.
* Implemented several high quality training programs for over 100 clerks.
* Developed an effective on-boarding program and mentored six new employees.
Education:
Cisco System Networking Academy. Baltimore. MD. Cisco Certified Network Associate, 2003
Baltimore City Community College. Baltimore. MD. Citation of Distinguished Scholar, 1996
Mayor School of Fashion Design. New York. NY. Certificate of Fashion Design, 1988
Trenton Central High School. Trenton. NJ. High School Diploma, 1988
Core Competencies *Adaptability *Detail Oriented *Quality Assurance *Supervisor/teamwork *Customer Service
* Class A/B Commercial Driver (T,P,N) *Fork Lift Certified *Sales *Data Entry *Quick Books
*Lotus Notes *Microsoft Word.
References
Available upon request
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