Customer Service High School
Resume:
Desired Industry: Technician SpiderID: *****
Desired Job Location: Conroe, Texas Date Posted: 10/12/2012
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other Willing to Relocate: No
Objective:
AMY HIXON
12963 Joubert Rd.
Navasota, Tx, 77868
*******@*****.***
I would enjoy working with you and learning more skills as well as using my current skills. I enjoy working with my hands and resolving trouble issues. I have worked with my hands since I was a child working along with my father who was a machinist. I really enjoyed taking things apart and putting them back together in working order. It feels like a great sense of accomplishment. Customer service is of great importance to me. I am a conscientious worker and take pride in doing a quality job.
Please find the enclosed copy of my resume for your review. My cell contact number is 281-***-****, and my e-mail address is '*******@*****.***'. I look forward to hearing from you soon. Thanks for your time.
Sincerely,
Amy Hixon
Experience:
EMPLOYMENT:
5/1997 to 7/2012 AT&T (Southwestern Bell Telephone)
Network Center Technician (NCT)
Customer Service Technician (CST)
As a NCT: Remote testing of Special Services Telephone circuits for installation, repair, and upgrades. As a CST: Install and repair telephone service and jacks as well as new POTS lines.
*Job duties required interfacing with other departments and customers to coordinate work and schedule jobs as well as resolving any and all road blocks to provide quality service and troubleshoot circuit functioning and design to verify circuits are working correctly upon completion of work by all departments.
Microsoft Windows, Email, Internet, Intranet, Excel, instant messaging, phone calls, multitasking and various other means were required to get the work completed. Left this job position due to Workforce Reduction.
3/1997 to 5/1997 Baker Hughes Inteq
Assembler
Assemble and engrave chassis for down hole oil tools, route, splice and solder cables and connectors. Install PCB's and prepare tools for final test and shipment.
1/1991 to 10/1996 City of Houston
Park Ranger
Assist visitors in information of park rules and regulations, administer first aid when necessary, monitor and patrol park trails, insure public safety.
10/1990 to 1/1991 COMPAQ Computers
Up-Grader revised and updated PCB'S to current revision status
Tester ran diagnostic tests on 386 Lap Top computers prior to shipment
Assembler assembled 386 COMPAQ Lap Top Computers
4/1985 to 6/1990 UNISYS Corporation
Sr. Customer Service Engineer
Maintain and service UNISYS financial products, service terminals and peripherals, maintain personal territory, assist in customer needs
6/1988 to 4/1989 Harris County Precinct 4 Constables Office
Non Paid Regular Deputy Constable
Assisted dispatcher and performed duties of a peace officer in FTO Program
7/1982 to 4/1985 Texas Commerce Bank Reagan
Keypunch Proof Operator
Data Entry
Proof reading, data entry, prepared statements, operated micro-filmer, operated
Burroughs S590 and S600 proof machines and keypunched data into IBM 3278- 2 computer terminal
12/1980 to 7/1982 Gemco Department Store
Cashier and Sales Clerk
Operated cash register, assisted in warehouse responsibilities, stocked merchandise and assisted customers
Education:
Education: ITT TECHNICAL INSTITUTE, March 1995 to March 1997 Associate of Applied Science Degree in Electronics Engineering Technology
Areas of Study Include
*Basic Electronics
*Advanced Semiconductors
*Integrated Semiconductors
*Digital Electronics
*Micro Computers
*Industrial Electronics
*Electronic Communications
North Harris County College, Spring and Fall semester of 1990, - 15 credit hours, 4.0 GPA
Basic Peace Officers Certification, U of H Downtown, October 1987 through March 1988 - 420 hours
Elkins Technical Institute, June 1984 through 1985
Area of Study: Electronics
Univeristy of Houston, August 1982 through January 1983 - 15 credit hours including
English, Mathematics, and Physics
High School Sam Houston Senior High School, Graduated 1982
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