Customer Service High School

Theresa Rahlwes

Email: ********@*********.***

Address:

City: Aliso Viejo

State: CA

Zip: 92656

Country: USA

Phone: 949-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Production Lead with over 20 years experience all phases of Print Publishing Industry. Ability to multi-task and work in fast paced deadline oriented environment. Quick Learner and team player with positive can do attitude.

Educational Background:

High School Dipolma from Fullerton College, Fullerton CA 1/2001 to 7/1987 (Business Management)

High School Dipolma from Anaheim High School, Fullerton CA 1/2001 to 10/2012

Job History / Details:

Summary

Production Lead with over 20 years experience all phases of Print Publishing Industry. Ability to multi-task and work in fast paced deadline oriented environment. Quick Learner and team player with positive can do attitude.

Highlights

Strong leadership abilities

Ability to Multi-task within fast paced work environment

Team liaison for multiple magazines

Strong attention to detail

Experience on PC/ Mac

Knowledgeable in Quark Express, Photoshop

Microsoft Office skills

Initiative to work independently

Team Leader

Strong analytical skills

Data entry of advertising and traffic ad materials within Microsoft Dynamics

Responsible for Paginating Publications

Experience electronic layout of publications

Placement of ad materials within magazine

Exceptional organizational skills

Extremely quick learner

Experience

March 1993 to October 2012

Bowtie Inc Irvine, California

Production Coordinator Lead

Team Lead of Production Department at Bowtie. Coordinated the magazine production for, Cat Fancy, Dog Fancy and Horse Illustrated Magazines. Liaison between sales, editorial, marketing, design, preflight and printer for each magazine team. Worked with advertisers and agencies to insure ad materials acceptable print quality and accurate placement. Detail Oriented and responsible for multiple deadlines. Responsible for training production coordinators on database and inter-departmental company policies and procedures. Responsible for monthly Magazine print cost analysis.

January 1991 to February 1993

Donnelley Information Publishing Orange, California

Closing Coordinator

Proofed and edited phone directories at final stages before printing in closing department of Donnelley Directories.Responsible for customer services letters. Proofread display advertising and directory listings.

July 1983 to January 1991

Volt Data Directory Anaheim, California

Quality Assurance/ Proofreader

Responsible final quality control for directories. Proofread and helped prepare National Daily Sales Reports for telephone directory advertising sales. Proofread government manuals, logos and trademarks. Generated advertising leads and communicated with potential customers.

Accomplishments

Training

Successfully trained new production employees in magazine work flow, reports and database.

Worked with IT department to facilitate database needs within ad sales and production.

Customer Service

Handled internal and external customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Received Bowtie Outstanding Customer Service Award.

Education

1987 Fullerton College Fullerton, California

Associate of Arts Business Management

Course work includes: Human Relations in Business, Marketing, Accounting, Small Business Management, Business Law, Bankruptcy Law, Economics, Computer and Information Systems, Introduction to Business, Philosophy, Psychology, Business Calculus, College Writing, Art Appreciation, Typing, French, Introduction to Law, Nutrition

1983 Anaheim High School Anaheim, California

High School Diploma

Gold Seal Bearer

Recognitions

Bowtie Outstanding Customer Service Award

Production Department Group award J H Herz Person of the Year

Century Club Award for Outstanding Personal Performance

Certification Supervisor and Management Training

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