Customer Service Project

KARIN LANDERS

Email: ********@********.***

Address:

City: Oklahoma City

State: OK

Zip: 73112

Country: USA

Phone: 405-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly organized professional with 20 years experience in administrative project management. Strong self-starter with ability to multi-task projects in diverse environments with strict attention to detail and deadlines.

Educational Background:

High School Dipolma from Choctaw High School, Choctaw OK 1/2001 to 5/1976 (General Studies)

Job History / Details:

Career Overview

Highly organized professional with 20 years experience in administrative project management. Strong self-starter with ability to multi-task projects in diverse environments with strict attention to detail and deadlines.

Core Accomplishments

Project Management and Data Organization:

Co-Managed team of 8-12 people on a 6 month project extracting key data from 85,000 files.

Designed, input and maintained data base for over 275 customers using contract tracking software.

Professional Experience

April 2012 to Current

Old Republic Title Company Oklahoma City, OK

Project Team Leader

Co-Managed team of 8-12 employees responsible for the extraction of key data from 85,000 files. Managed work flow, assigned tasks, and tracked progress. Worked closely with corporate contact to problem solve and identify areas to improve work flow to achieve objectives and complete project by deadline. Researched files, records and documents to extract required information.

January 2001 to November 2011

Writers Research Group LLC Oklahoma City, OK

Research Analyst/Keying Specialist/Permissions Representative

Research Securities Exchange Commission filings, company annual reports and press releases for key information and updated statistical data for international directory of companies. Accessed computerized data base for data entry of pertinent information. Monitor, enter responses and extract weekly reports emailed to client. Negotiated pricing with authors regarding permission to reprint excerpts.

September 2007 to September 2011

Nutrilicious Natural Bakery Inc. Chicago, IL

Account Representative/Customer Service

Entered sales orders, invoices and posted payments. Provided Customer Service support for ordering, shipping and inventory issues. Designed and maintained data base for over 275 customers using ACT! Software by Sage. Created Excel spreadsheets for accurately reporting weekly sales to client Effectively transitioned ordering/invoicing process to new ordering system. Trusted with sensitive bank account and credit card information.

October 1981 to March 1990

Land Technician/Land Secretary/ Drilling Secretary

Alexander Energy, Oklahoma City, OK, Land Secretary

Clements Energy, Oklahoma City, OK, Land/Production Secretary

Grace Petroleum, Oklahoma City, OK, Land Secretary

Hadson Petroleum, Oklahoma City, OK, Land Tech/Drilling Secretary

Wagner & Brown, Oklahoma City, OK, Receptionist

Processed lease materials, monitored drafts for payment, prepared agreements and assignments, calculated and prepared invoices, kept Corporation Commission calendar, typed correspondence, reported drilling status.

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