Customer Service Management

Robert Haggy

- Experienced IT Pro

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Robert D. Haggy

Experienced Information Technology Professional

Summary

Professional with 15 years experience in information technology and telecommunications

3 years system administration and active directory,

2 years network administration

Qualifications

System and Network Administration

Cisco IOS Router and Switch Configuration and Management,

(CCNA January, 2013)Windows System and Network Administration Server 2008 and 2003 with

Active Directory

Apple X-Serve System Administration

Desktop Support

CompTIA A+ Certified Computer Support Technician

Data Processing Certificate

PC support Windows 2000, XP, Vista, Windows 7,

Macintosh support for OS 9, and OSX

Software application support

Microsoft Office 03, 07 and 2010

Internet service technical support

PDA / Smart phone support (Palm, Windows and BlackBerry)

Management and Supervision

Departmental management and budgeting

Employee supervision (1 - employees)

Project planning and management

Vendor / product evaluation, selection and procurement

Logistics coordination and management

Presentation and Training Skills

Telecommunications

Certified Telecommunications Technician

Adtran CSU/DSU, Switch

Toll Free service & Calling Card activation and management

Citrix Oracle - EDS Billing

Audio/Visual Support and Sound Technician

Education

January, 2012 - Present Metropolitan Community College, Kansas City, MO

Cisco Networking Academy CCNA & Technology Certificate (January, 2012)August 1999 - December, 2001 Metropolitan Community College,

Kansas City, MO, Certificate Telecommunications TechnicianAugust 1982 - 5/1984 Carrollton Area Career Center, Carrollton, MO

Certificate - Data Processing

Work Experience

Director of Information TechnologyJune, 2010October, 2011Ellett Memorial Hospital, Appleton City, MO

Technical Support Technologist 1August, 2008June, 2010Washburn University, Topeka, KS

Academic TechnologistSeptember, 2007July, 2008Baker University, Baldwin City, KS

Software Support SpecialistFebruary, 2003September, 2007Garmin International, Olathe, KS

Contractor - Telecom SpecialistJuly, 2002January, 2003Tek Systems, Truman Medical Center, Kansas City, MO

Broadband ISP Technical Support RepresentativeFebruary, 2002July, 2002Pegasus Communications, Lenexa, KS

Telecommunications / NIDA Lab AssistantNovember, 2001January, 2002Metropolitan Community College Business and Technology Center,

Kansas City, MO

Contractor ProvisionerSeptember, 2000May, 2001Tek Systems, Sprint PCS, Overland Park, KS

Installation CoordinatorOctober, 1999September, 2000Tek Systems, Inc. for Verizon Enterprise Solutions, Lenexa, KS

Operations RepresentativeJuly, 1997August, 1999Broadwing Telecommunications, Inc., Mission, KS

Customer Service /

Sales Retention RepresentativeDecember, 1994July, 1997Signature Group, Kansas City, KS

References Available Upon Request3860 NW 82nd ST, Kansas City, MO 64151 Email: ******.*****@*****.***

Phone: 816-***-**** begin_of_the_skype_highlighting 816-***-****

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