Customer Service Representative

MARK DYESS

Email: *********@********.***

Address: **** ****** ***** **.#***

City: AUSTIN

State: TX

Zip: 78735

Country: USA

Phone: 214-***-****

Skill Level: Management

Salary Range: 85

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

1

Mark Dyess

Highly Motivated and Qualified

8818 Travis Hills Dr. #510 - Austin, TX 78735

*********@********.*** - 214-***-****

Work Experience

Comptroller

HCOP LLC - Austin, TX

June 2011 to October 2012

Responsible for an accounting staff (3) supervision and the entire accounting and financial functions of

a parts distributorship and a retail outlet.

Field and Customer Service Representative

C-Systems Software Inc - Arlington, TX

February 1994 to June 2011

Responsible for field installations of hardware and customer on site instruction of the general software

plus accounts payable, general ledger and payroll modules. Also, conducting in-house instruction for

customers upon request. In addition, provided phone support of the product, general and accounting.

Owner

Mark Dyess and Associates Inc

January 1984 to January 1994

an accounting and business consulting business employing myself and up to four others at peak times.

Serviced 200 clients on a monthly basis and 350-400 individual, partnership and corporate returns each

year.

Education

BBA

Texas A&M Commerce

1982

Additional Information

Thirty years' experienced professional with a verifiable record of accomplishments. Highly creative, self

motivated leader and team player. results oriented and solution focused.

Areas of strength include:

2

Management

Accounting Staff Supervision and Direction

Knowledge of the Accounting Cycle thru month end/year end closings

HR Issues and Solutions

Interaction with Department Heads and Top Level Management

Communication Skills

Time Management Skills

Research and Solution Abilities

Organizational Skills

Recommendations:

Penny Shguit,

Customer Service Manager, PartsTree.com (colleague)

worked with you

-Mark is a dedicated, hardworking individual. He is a great team leader and a joy to work with. He is always quick to lend a hand or offer a solution to a problem. It would be an honor to have to opportunity to work with him again.- October 7, 2012

Heather Leite,

Customer Service Supervisor, PartsTree.com (colleague)

worked with you

-It was a pleasure working with Mark. His door was always open to any employee from any department within the company for consutation and to answer any technical questions regarding C-Systems. Always professional and hard-working, Mark was also well-liked by everyone. I would welcome the opportunity to work with him in the future.- October 9, 2012

Nick Larsen,

Systems Architect, PartsTree.com (colleague)

worked with you

-Mark is an honest and dependable man. He treats his friends, co-workers and team members well. Mark is always happy to lend a hand when help is needed and several times gave me valuable insight into C-Systems (our ERP).- October 11, 2012

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