Customer Service Air Force

Paula Jeffery

Email: *********@********.***

Address: *** ******* ******

City: Yorktown

State: VA

Zip: 23693

Country: USA

Phone: 757-***-****

Skill Level: Management

Salary Range: 51

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PAULA H. JEFFERY

410 Belmont Circle

Yorktown, VA 23693

Daytime Telephone: 757/218-3556 (cellular)

Evening Telephone: 757/766-0882 (home)

United States Citizen (born in the U.S.A.)

Veterans Preference: Five Points

Email Address: *****.*.*******@*****.***; or *********@********.***

JOBS APPLYING FOR:Admissions Director, College Professor, College Career Counseling Specialist

EXPERIENCE:

08/15/2000 10/01/2012 40 hours per week, Social Studies Teacher, Mary L. Passage Middle School, Newport News School Division, 12465 Warwick Blvd., Newport News, VA, 23606. Ms. Janelle Spitz (757/886-7600), (please do not contact).

Developed effective lesson plans for 90 middle school students per semester in United States History and Civics to satisfy the Virginia Standards of Learning (SOL) requirements.

Served on the School District Social Studies Curriculum Committee. Developed/upgraded existing curriculum, created detailed lesson plans, web quests, tests, hands-on activities and other teaching aids to enhance student learning. Subsequently implemented the new teaching methods in the classroom, monitored and evaluated the results of teacher instruction to ensure the students learned and retained the course-specific information.

Worked with special education professionals to develop and implement effective student-specific, individual education plans. Ensured special education students education plans were in compliance with federal and state laws.

Served as liaison between the students and their families to maximize the students educational experience via regular communication throughout the school year. Closely monitored and analyzed students grades to eliminate knowledge gaps and skill deficits. Communicated with students families and other teachers either orally or in writing to resolve problems in a timely manner or to recognize students who were doing well. Character-building activities and the rewards of community service were incorporated into the lesson plans. Served on multiple school committees--one of the most important was the Be the Change Committee which sought to unite schools, students, and their families with the community to help children reach their full potential.

08/07/2000 06/24/2011. The Colonial Williamsburg Foundation, 37.5 hours per week (part-time; summers, holidays, and weekends, while teaching full-time). Historical Interpreter. Mr. Joe Garcia, (757/ 565-8824), (may contact). Provided superior customer service to numerous guests throughout the Colonial Williamsburg Historic area including students of all ages (from pre-school to college) as well as adults. Honed oral communication skills during presentations on colonial life in an 18th century family home. Acquired additional in-depth knowledge of United States history and made it exciting and fascinating to the visitors

20/12/1996 08/06/2000, 37.5 hours per week (full time), Historical Interpreter, The Colonial Williamsburg Foundation, P. O. Box 1776, Williamsburg, VA, 23187-1776. Ms. Jae White, (757/220-7974), (may contact).

Provided superior customer service to numerous guests throughout the Colonial Williamsburg Historic area including students of all ages (from pre-school to college) as well as adults. Honed oral communication skills during presentations on colonial life in an 18th century family home. Acquired additional in-depth knowledge of United States history and made it exciting and fascinating to the visitors

Composed educational curriculum about Colonial Williamsburg, including detailed lesson plans, and created interactive activities about United States history for teachers to implement in their classrooms.

01/01/1993 11/04/1999 40 hours per week, Owner/Operator, West Gate Pub, Hampton, VA. Responsible for the successful operation of a restaurant, including procurement of food and beverages, menu planning, budget forecasting, shift scheduling, arranging entertainment, managing expenses, and supervising 11 employees.

05/06/1979 - 12/01/1992 - 40 hours per week, Officer, United States Air Force, Aircraft Maintenance/Logistics. Promoted to the rank of Major. Supervised up to 500 aircraft maintenance personnel at various bases on a variety of aircraft. Used management and leadership skills that resulted in successfully completing the daily flying/training requirements while simultaneously maintaining good morale. Success at the unit level resulted in being selected for a staff position at HQ Tactical Air Command, Langley AFB, VA.

Specific information about each assignment is available, as well as Air Force Officer Performance Reports.

EDUCATION:

Master of Education, Averett University, Danville, VA, 24541, May 2009, GPA 3.8, 30 semester hours.

Bachelor of Arts, History Composite Social Studies, Southwestern University, Georgetown, TX, 78626, May 1979, GPA 3.15, 126 semester hours.

High School, Theodore Roosevelt High School, San Antonio, TX, 78239, May, 1975.

Colonial Williamsburg Continuing Education: 12/1996 06/2011, annual training in the areas of colonial history, family, religion, government, agriculture and economics of the colonial period.

Newport News School Division, New Teacher Academy, Aug 2000.

Newport News School Division Foundations of Freedom Grant, 2004 10/01/2012, attended multiple training sessions to enhance knowledge of American History and Government.

United States Air Force Air Command and Staff College by correspondence, July 1987.

United States Air Force Squadron Officer School in residence, Maxwell AFB, AL. 36114,

May 1985 Jul 1985.

United States Air Force Aircraft Maintenance Officer Course, Chanute AFB, IL, 61866, Oct 1979 April 1980.

United States Air Force Officer Training School, Medina Annex, Lackland AFB, TX, 78236, Jun Sep 1979.

AWARDS RECEIVED

The Lighting the Way Award (the highest award for Customer Service) at The Colonial Williamsburg Foundation, December 2009

Best New Group Interpreter, Colonial Williamsburg Foundation, September 1997

The Air Force Meritorious Service Medal, November, 1992

The Air Force Commendation Medal with two oak leaf clusters (Jun 1984, Oct 1986, Sep 1990)

Presidential Unit Citation with two oak leaf clusters (Jun 1982, Sep 1986, March 1991)

ORGANIZATIONS:

Member of the National and Virginia Education Associations, the Virginia Historical Society, and the Parent Teacher Organization.

ADDITIONAL INFORMATION

Typing proficiency 65 words per minute, outstanding written and oral communication skills, excellent team-building skills, and the ability to learn complex procedures quickly. Very computer literate.

Honorably discharged from the United States Air Force, 1 December 1992. Voluntarily separated to raise three children who are now successful adults.

Contact this candidate