Customer Service High School

Jeffrey Hall

Email: *********@********.***

Address: ***** ********* **** **** **** 1317

City: Roseville

State: CA

Zip: 95747

Country: USA

Phone: 916-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jeffrey Hall

10001 Woodcreek Oaks Blvd., Unit 1317, Roseville, CA 95747 916-***-**** *********@********.***

Professional Summary:

Certified Field Services Specialist with 15+ years of experience in Computer Technical Support and Customer Communications

Core Qualifications - Expert proficiency in all of the following:

* Microsoft products including all Windows Operating Systems, Mac & Linux

* Microsoft Office Access databases, Excel, Word, PowerPoint & Publisher

* Adobe Master Suite CS5, Photoshop, Flash, Acrobat X Pro and Dreamweaver

* Computing concepts, hardware, software, systems and networking

* 20+ years of customer relations and customer service

Professional Experience

Field Services Specialist - California Teachers Association, Sacramento, CA June 2004 - March 2012

Responsibilities: Provided technical support for teachers and colleagues which included problem solving; reformatting and/or replacing hard drives; Installed new software, firmware and driver updates; Set up all new iPhones, BlackBerry and Android phones, syncing with network and servers; Set up CTA group training sessions with multiple networking laptops; Installed and trained colleagues on LCD projector and sound system with computer wall hook up for conference training rooms; Set up and maintained web site for members; Provided sensitive information to field staff and managers for reports; Maintained complex queries in Access database with confidential information uploaded on servers; Processed legal forms and assistance to teachers/members; Trained on Cisco Unified IP Phones; Key contact with Association members providing problem solving and technical support

* Certificate of Appreciation for taking lead on Camp Inspiration on May 2011

* Certificate of Appreciation at every major teacher conference for lead and organization

* Recognized as person to go to for all computer issues to make office run smoothly

Conference Specialist - California Teachers Association, Burlingame, CA October 2000-June 2004

Responsibilities: Set up and maintained complex Access database for our 6 major conferences; Created, maintained and distributed Access reports to managers, supervisors and Association members; Worked and directed hotel staff to plan and coordinate conferences for over 1,000 Association members and teachers; Set up mass multiple computers accompanied with wireless routers for tech cafe for members; Key liaison/contact for association members providing conference registration for all members; Collected and received monies for conference fees and maintained accounting balances to report to Manager

* Certificate of training in advanced Microsoft programs

* Certificate of Appreciation for help with building complex Access database for conferences

Education

Woodside High School, Woodside, CA (High School Diploma-General Studies)

College of San Mateo, San Mateo, CA - (General Studies)

Microsoft Access, Excel, PowerPoint Advanced training certified

References available upon request.

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