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Technical Support

Location:
French Camp, MS
Posted:
October 10, 2012

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Resume:

Craig R. Hodges

*** **** **.

French Camp, MS ***45

662-***-****

abo4cd@r.postjobfree.com

Objective:

Seeking full time IT Technical Support employment on the Mid-South and Gulf Coast region including Memphis, TN, New Orleans, LA, Mobile, AL, and Jackson, MS. I am a Microsoft Certified System Administrator and CompTIA A+, Network+, and Security+ Certified Professional with over 14 years of experience in desktop, laptop, server, printer, and network infrastructure installation, configuration, and troubleshooting. I currently reside in North Mississippi but plan to relocate upon securing employment.

Education:

2009 Almeda University B.S., Information Systems Technology

1998 French Camp Academy High School Diploma

Certifications:

CompTIA A+ Certified Professional - December 2002

CompTIA Network+ Certified Professional - December 2003

CompTIA Security+ Certified Professional - August 2007

Microsoft Certified System Administrator on Windows Server 2003

Windows XP Professional (70-270) - December 2004

Managing and Maintaining a Microsoft Windows Server 2003 Environment (70-290) - June 2007

Implementing, Managing, and Maintaining a Win. Server 2003 Network Infrastructure (70-291) - May 2008

Information Technology Experience:

On-site and Depot Break-Fix Desktop, Laptop, Server, and Printer Repair.

Installing, Configuring, and Troubleshooting Cisco Routers and Switches.

Using Symantec Ghost in Deployment of PC's.

PowerPro Member of OnForce IT services marketplace and technician network.

MS-DOS/PC-DOS, Windows v. 3.x, 9x/ME, NT 4, 2000, XP, Vista, Server 2003, Server 2008, Windows 7.

Debian, Ubuntu, Redhat, and Fedora Core GNU/Linux distributions.

Configuring and Administering Active Directory and Group Policy on Windows Server 2003/2008.

Wired and Wireless (802.11b/g/n) LAN/WAN installation and configuration.

Web development and SQL databases (Apache, MySQL, PHP).

Work Experience:

2008-Present CompuCom Systems, Inc. Dallas, TX

Technical Support Technician

Dedicated 24/7/365 on-call on-site Tier 2 Tech Support for Kangaroo Express (The Pantry, Inc.) gas stations and convenience stores in Mississippi. My territory is approximately 400 miles long, from Oxford, MS, to the Mississippi Gulf Coast. Equipment troubleshooted and serviced includes IBM SurePOS 500 PCs, Lenovo Thinkcentre workstations, Dell desktops and laptops, LAN wiring, Cisco Catalyst switches, and Allied NeXGen fuel controllers.

2000-2008 Crossroads Computer Consulting Stewart, MS

Owner (Self-employed)

Provided on-site computer repair to small businesses and homes in North-Central Mississippi. Some business customers and work performed include:

CompuCom / Genesis10 / The Pantry (install of new manager workstations at purchased Gas Mart locations)

SmartSource / Regions Bank (network consolidation project - the deinstall and install of new Cisco Routers

and Switches)

AllCall Wireless, LLC (on-call desktop/network support for their chain of retail stores, deployed POS system)

Dell / TekConnect (PC installs and data migration for Mississippi State University; approximately 300 systems)

Office Products Plus (various IBM laser and dot matrix printer repair for USDA)

More examples and contact information available upon request.

2004-2005 Logista Columbus, MS

Depot Service Technician

Performed diagnostics and in-house warranty or customer-expense repair on IBM Desktop and Thinkpad systems, Tablet PC's, Gateway Profile systems, Lexmark and HP laser printers, and Epson receipt printers. Common repairs and duties performed include:

Diagnosing hardware using manufacturer diagnostics software

Replacing IDE and SCSI hard drives

Replacing system boards on Thinkpads, Desktops, and X-Servers

Replacing LCD's on IBM Thinkpads

Making claims with manufacturers for warranty reimbursement for labor and parts.

Imaging with Ghost and configuring OS and software to customer specifications before deployment

References available upon request.



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