Human Resources Customer Service

Clay *************@*****.*******: ***-***-******** Marsh LN Apt#1138 Carrollton, TX 75006

Dedicated Human Resources professional with proven success and expertise in recruiting and other HR functions

Professional Experience

Carrollton, TX

3/1/2009

- 11/1/2009

Recruiter

Trend Personnel

Create, obtain and maintain accurate job descriptions for each client to match the best candidate for the position. Recruit, conduct screening interviews, administer tests, check references, and evaluate applicants. Perform background checks and social security verifications for all applicants. Explain job descriptions, terms of the assignment, hours, pay rate, and benefits during orientation. Monitor attendance and performance of employees and follow the steps for separations and disciplinary reports. Deliver quality customer service to clients and applicants. Cold call for new business and meet current clients to increase job orders and build rapport. Perform all payroll duties for all employees and temps at the Carrollton branch. Was the highest rated recruiter for all direct hire placement positions at the company.

Received ' Branch of the Month ' award for 6 straight months

Dallas, TX

6/1/2007

- 2/1/2009

Training & Recruiting Coordinator

Cisco-Eagle Inc.

Coordinated all of the training classes and found training seminars for all employees. Created a database to house and track all employees training hours. Developed and conducted new hire orientation process and was responsible for all new hire and benefit paperwork. Produced online training programs for many different topics. Recruited candidates at universities and at job functions. Wrote job descriptions for all positions in the company. Updated the company on new law changes for hiring. Screened and interviewed job applicants. Created training manuals for new employees and for new software upgrades.

Mesquite, TX

10/1/2003

- 6/1/2007

Human Resources Supervisor

UPS

Responsible for hiring a group of ten people per week, and interviewing an average of twenty-five people per week. Sustained a high level of retention of employees, adhered to EEOC standards successfully, well versed in all governmental hiring documents, and problem solved employee issues with care. I created and administered training programs for employees and conducted training packet audits and I-9 verification audits.

Mesquite, TX

10/1/2002

- 10/1/2003

Operational Trainer

UPS

Promoted to lead trainer after three months of training, trained new employees in four different stations of package processing, maintained safe work practices, completed daily safety and production standards paperwork. Revised the sort training class and reduced turnover at the position by more than 50 percent.

Mesquite, TX

11/1/2001

- 10/1/2002

Operational Supervisor

UPS

Managed twenty people to productively run a package sort aisle, assessed machine operations daily. Exceeded the daily goals on PPH (packages per hour) for my work area.

Mesquite, TX

2/1/2000

- 11/1/2001

Package Handler

UPS

Easily sorted and loaded 350 packages per hour, worked independently on loading four trucks during each shift.

Education

01/1/2006

BA in Business Administration with a Major in Human Resources Management

Texas A&M University at Commerce

01/1/1998 - 01/1/2000

Texas Tech University

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