Customer Service Manager
Resume:
Chris Beyer
*** * *** ******, *****, NE ***** 402-***-**** *****.*****@***.***
Education
Wayne State College, Wayne, NE
Bachelors Degree in Computer Science, conferred in May of 2007 - GPA: 3.35
Skills
Applications
Microsoft Office (Complete Suite), Cannon Applications, MSQL 2005 Query Builder, Utility
Power Net,
CRC-Link, Cold Fusion Report Builder, mPower Integrator, MapGuide 2010
Technical Skills
Programming: PHP 5, ColdFusion, HTML, Javascript, C++, Java, Visual Basic.net, Oracle,
MySQL
OS Platforms: Windows XP, Windows 7, Windows Server 2003Work Experience
2009 - 2011Northeast Nebraska Public Power District (NNPPD), Wayne, NE
Billing Clerk / Programmer
Directly attended to customer inquiries and requests
Assisted in managing the network and was on call as a backup for the IT Director
Helped integrate a GIS solution for the district
Helped create an OMS for the district
Organized information from three different districts into one
Developed systems to provide better customer service
Managed communications for the district s critical peak pricing hours
Managed the district s collections
Programmed scripts to help verify data integrity
2008 - 2009Wayne Computer Service, Wayne, NE
Sole Proprietor
Consulted for hardware purchases and backup systems
Resolved hardware, software and network issues
Managed a small business
2006 - 2007Digital Blue, Wayne, NE
Customer Support Technician
Assisted customers with installation and operation of devices manufactured by Digital
Blue
Created tech documents on product fixes and Powerpoint presentations for products
Managed faulty-product returns
Activities
2011 - 2012Northeast Area Jazz Ensemble
2008 - 2012
Assistant coach of Soccer Club for Wayne State College
References
Mark Schultz
General Manager, NNPPD
Scott Abraham
IT Director, NNPPD
Jesse Kai
Sole Proprietor, Wayne Computer Service
Other references available upon request
Contact this candidate