Customer Service Quality Assurance

melinda waters

Email: *********@********.***

Address: **** ***** **

City: killeen

State: TX

Zip: 76542

Country: USA

Phone: 254-***-****

Skill Level: Management

Salary Range: 30

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Melinda K. Waters

5603 Shawn Drive

Killeen, Texas 76542

Mekawate@ yahoo.com

[H]1-254-***-**** [C]1-254-***-****

Professional Work History

Texas Department of Public Safety May 1999-June 2012

Motor Vehicle Technician II

>Responsible for the issuing and revocation of the Texas Drivers

License and Identification Card.

>Administer and grades written and oral examinations.

>Independently score applicants abilities and informs of pass/fail in

Person.

>Captures photograph of applicants, their signatures and their thumb

>Collects appropriate license fees and prepares receipts.

>Screens applications forms to ensure applicants qualifications.

Lane Bryant Killeen, Texas August 1996-May 1999

Co-Manager

>Event Planning and execution.

>Own total service goals for the year/month/week

>Analyze the business and create/communicate clear action plan

that optimize results.

>Attract, hire, develop and retain top talent.

>Coach and maximize the abilities of all associates.

>Build a team selling environment.

>Maintain policies and procedures and overall store controls

Including Loss Prevention/Safety.

>Ensure each associate completes on boarding and all required

training programs.

Professional Experience:

Customer Service/ Quality Assurance

>Proficient in conflict resolution and controlling any type of situation that may arise.

>Skilled in building customer rapport and providing outstanding customer service.

>Talented in surpassing company`s expectation.

Training Development

>Accomplished in training people on how to achieve superior job performance.

>Determine to assist every individual and leave no one person behind.

>Demonstrated new and efficient styles of complying with company orders.

References:

Available upon request

Contact this candidate