Customer Service Manager

Mary Townsend

Email: *********@********.***

Address: ***** ******** **

City: Easton

State: MD

Zip: 21601

Country: USA

Phone: 410-***-****

Skill Level: Management

Salary Range: 40

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

SUZANNE TOWNSEND 29736 SULLIVAN DR. EASTON, MD 21601 *********@********.***

SUMMARY OF QUALIFICATIONS I have over 25 years of experience in the accounting field. In that time, I have worked in accounting firms and provided full charge bookkeeping for multiple firm clients and to the principals or owners. I have provided executive assistance in administrative and clerical fields and have managed accounting personnel. I have been employed with a architectural sign company in Queenstown, MD where my accounting duties were extensive. Prior to this job, I was the controller of Columbia Technologies and was in charge of Cash Management, Accounts Receivable, Collections, Accounts Payable, Payroll and Employee benefits, Credit Card reconciliations, General Ledger reconciliations and Financial Statement preparation for year-end submittal to the company's accounting firm. I have secured leases for equipment, vehicles and computers. I review proposals and contracts and prepare the certificates and representations required. I worked closely with project managers and our client's subcontracts department to insure success on individual projects for our company and the firms we represent. It is very important that I work closely with our business insurance company in securing insurance certificates for each job site. I had been the controller and real team member with this firm for over 12 years.

EDUCATION Georgia College in Milledgeville,GA: BS Elementary Education. Masters Program Summer 1974, 20 hours. Towson State Continuing Education: Accounting I and II

PROFESSIONAL EXPERIENCE : 2011 to present Personal Assistant and Accounting Manager for Cecil County Land Developer. Manage accounting for 13 separate entities. Manage two Homeowners Associations. Manage personal bills and care for the owners home.

2005 to 2011 Environmental Sign Systems, Inc Accounting & Administrative Manager Cash Management, AR, Collections, AP, Payroll and Employee Benefits, General Ledger Reconciliation and Financial Statement Preparation Subcontracts and proposal review, Preparation of Certs & Reps, request insurance certificates, invoicing, OSHA certification Client contact and customer service Employee liaison and benefit coordinator Business Insurance contact and renewal coordinator Liaison to M & T Bank providing weekly cash flow reports, AR, AP and production schedules.

1992 to 2005 Columbia Technologies, LLC Baltimore, MD Controller and Administrator Cash Management, AR, Collections, AP, Payroll and Employee Benefits, General Ledger Reconciliation and Financial Statement Preparation Subcontracts and proposal review, Preparation of Certs & Reps, request insurance certificates, invoicing, OSHA certification, Drug testing and Medical Monitoring scheduler Client contact and customer service Employee liaison and benefit coordinator Business Insurance contact and renewal coordinator Liaison to UMBC Technology Center as a member of the incubator program.

OBJECTIVE One of my greatest assets to any employer is my ability to become a team player. I am a "people person" and very customer service oriented in a climate today that is not. I am a problem solver and self- directed to complete tasks in a timely manner. I have life experiences that have contributed to my personal dedication to be motivated to do my best. I would like to find employment that allows me to continue being my best within the business community and encourages healthy personal relationships within a company.

REFERENCES Bruce F. Piedt President, Environmental Sign Systems, Inc 410-***-****) John H. Sohl, III 410-***-****) CEO/Member, Columbia Technologies LLC Charlotte Miller 410-***-****) and Debbie Dodson 410-***-****): Personal Friends

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