Manager Supply Chain

View My VisualCV Online: http://www.visualcv.com/nathenharvey

Nathen Harvey Food Fight Show

Web Operations

Annapolis, MD

United States

******@************.***

My Blog: http://nathenharvey.com

Twitter: http://twitter.com/nathenharvey I am a regular co-host on the

github: http://github.com/nathenharvey

Food Fight Show - The Podcast

where DevOps Chefs Do Battle.

Work History

Find me online

CustomInk

McLean, VA Dec 2009 - Present

Web Operations Manager

Work proactively to solve challenges associated with growing, high-volume, consumer facing Web

applications. Support and build out the next generation of our infrastructure while managing and

improving our current assets.

Organizational development

The operations team has grown three-fold since I joined CustomInk and the size of the

engineering team as more than doubled. I help set the tone of the organization pushing for

collaboration, constant learning, and continuous improvement.

Continuous deployment

We've increased our deployment frequency from once every two weeks to five to ten times a

day.

Automation

Our infrastructure is managed with Chef. Giving us the ability to quickly spin-up new

environments or expand capacity.

Developer Support

As we continue to mature our infrastructure and automation, we are driving towards a self-

service environment for developers. From provisioning of environments to continuous

integration configuration to self-service deploys, there are lots of things we're doing to improve

the agility of our engineering team.

Production Support

Although the t-shirt business seems relatively straightforward, we have over thirty applications

running in production. My team and I take primary responsibility for ensuring those

applications are up, responsive, and working properly.

Sharing with the Community

Part of improving our team is sharing both the good and the bad with the community. I

contribute regularly to the CustomInk Technology blog and speak at technical conferences

Opensource

regularly.

I use open source software

VisualCV, Inc. everyday and contribute back to

the community. I've submitted

VA, United States Nov 2007 - Dec 2011

changes for a number of

General Manager - June 2009 - December 2011

different projects including:

Board of Directors - June 2009 - December 2011

Senior Director, Operations - November 2007 - June 2009

Chef

Chef Cookbooks

I joined VisualCV when the company was just getting started. It was an amazing adventure and I

magic_shell

had the opportunity to wear many, many hats during my tenure. Here are some of the things I did

apache2

after joining the company in November of 2007.

Page 1 of 4

View My VisualCV Online: http://www.visualcv.com/nathenharvey

Customer Support and Advocacy

passenger_apache2

Ruby on Rails Engineer

wordpress

Release and Deployment Manager

percona_install

System Administrator

greenscreen

Developer Support

Internal IT

knife-ohno

Business Development

http_redirect_test

Email Administrator

Product Evangelist

Training content development

Webinar Host

In December, 2011, VisualCV was acquired by Talent Technology. I assisted in the transfer of

MongoDB Masters

assets, application, infrastructure, and domain knowledge.

webMethods Inc.

Fairfax, VA, United States Mar 2001 - Oct 2007

During my time at webMethods, I held various roles in the Enterprise Applications division of IT

including:

Director, CRM Applications

Lead a team of Siebel & Siebel Analytics developers

Partner with various business units to streamline and automate many key business

processes and improve analytical capabilities.

Improve the end-users' experience with the CRM systems

Design, develop, and deploy a Professional Services Deal Desk application used by

various business units to approve new Professional Services contracts.

In 2011, I was selected as a

MongoDB Master for my

involvement in the MongoDB

Manager, Customer Support Applications

Community. I was subsequently

Responsible for all web-based, customer-facing applications as well as internally focused

selected as a MongoDB

productivity tools for Customer Support

Community Award Winner in the

Lead effort to transform extranet (webMethods Advantage) into a showcase

Community Champion category.

implementation of webMethods' products.

I captured some thoughts about

Improve customer satisfaction and decrease service request resolution time by providing

the MongoDB Masters program

tools necessary for customers to self diagnose and resolve issues.

[on my blog.

Build and launch customer & partner extranet serving over one thousand logins per day.

Build and launch developer community site with free evaluation downloads.

Integrate the extranet with various back office applications, including Siebel.

Product Videos

In 2007, webMethods was acquired by SoftwareAG. As part of the webMethods IT management

team, I was responsible for consolidating the sales and CRM processes and systems of both

companies. Salesforce.com, Eloqua, and webMethods became the primary tools used by Sales

and Marketing. We combined the best practices from both organizations using these tools.

USinternetworking, Inc.

Annapolis, MD, United States Jan 1999 - Feb 2001

A step-by-step demonstration of

Trainer & Application Engineer (BroadVision)

some product features.

Most of my tenure at USi was spent building out the intial Educational Services offerings. I focused

mainly on the e-commerce offerings (BroadVision and Microsoft Site Server) and PeopleSoft. As

one of the first certified BroadVision training partners, I was able to deliver training to all of our

internal BroadVision engineers. Additionally, I was able to grow our BroadVision training program to

a point where it was generating in excess of one million dollars annually.

I also worked as an Application Planning Consultant, helping to define e-commerce personalization

requirements and strategies for our customers.

Manugistics, Inc.

Page 2 of 4

View My VisualCV Online: http://www.visualcv.com/nathenharvey

Rockville, MD, United States Mar 1998 - Jan 1999

Supply Chain Management Trainer

Develop and deliver training for multiple applications.

Conduct needs assessment analysis to determine training opportunities.

Develop curriculum for supply chain management courses.

Provide billable consulting services in support of supply chain management

implementations within multiple industries.

Conference Presentations

5 Things You Taming the The Joy of MongoDB at

Always Wanted to Kraken: How Cooking: Whip up CustomInk:

Know About Chef Operations a Rails Adoption,

Enables Environment with Operations, and

Developer Chef Community

Productivity

Technical Community

Podcasting

Co-host Food Fight Show - podcast about Chef and DevOps

Technical Conferences

ChefConf 2012 - The Joy of Cooking - Whip Up a Rails Environment with Chef (slides)

ChefConf 2012 - 5 Things You Always Wanted to Know About Chef (slides)

ChefConf 2012 - Ignite - Chef Community

RailsConf 2012 - Taming the Kraken: How Operations Enables Developer Productivity

(slides)

Ruby Nation 2012 - The Joy of Cooking: Whip up a Rails Environment with Chef

MongoDC 2012 - The Joy of Cooking: Deploy MongoDB with Chef

MongoSV 2011 - MongoDB at CustomInk: Adoption, Operations, and Community

MongoDC 2011 - MongoDB at CustomInk

Local User Groups - Organizer

DevOpsDC

Washington DC MongoDB User Group

Local User Groups - Presenter

B more on Rails

DC Ruby Users Group

Page 3 of 4

View My VisualCV Online: http://www.visualcv.com/nathenharvey

Product Champion - VisualCV

CAREEREALISM momentum coaching

RESUME REALITY: 3 Reasons

to Make it On-line & Visual!

Listen as I discuss How to Create

a VisualCV and Stand Out in a

Crowded Job Market on Career

Momentum Radio.

Education

University of Maryland

May 1995

Bachelor of Arts

This next-generation resume was created using VisualCV

Page 4 of 4

Contact this candidate