Customer Service Sales

Lynne Nettifee

Email: *********@********.***

Address: **** **** ******** ***. *

City: Long Beach

State: CA

Zip: 90803

Country: USA

Phone: 949-***-****

Skill Level: Management

Salary Range: 50

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

2009 APPLETON ST, APT. G *LONG BEACH, CA 90803

PHONE 949-***-**** * E-MAIL *********@********.***

LYNNE NETTIFEE

OBJECTIVE

To continue working in a health care setting where the needs of patients and families are identified on the physical, emotional and spiritual levels and interventions are crafted to help everyone involved to understand, communicate, and make best choices relating to the presenting illness and diagnosis, using my practiced skills as a Chaplain and trained Spiritual Counselor.

PROFESSIONAL EXPERIENCE SUMMARY

SKILL SETS

Grief and Loss Counseling

Supporting Personal Choice in Medical Treatment and End of Life Care

Good Presenter in Community Settings.

Ethical and Legal Considerations in Health Care Settings

Experience in both Cultural and Religious Diversity

Identifying and encouraging the expression of both thoughts and feelings

Creating Clear Communications

Valuing Self and encouraging good Self Care

Teaching Spiritual Practices

Accessing Intuitive Awareness

Management Experience

Just left position working as Bereavement Services Manager for a large Hospice program based in Torrance California. During the past 6 years of program growth have effectively managed support programs and psychosocial staff to meet Medicare and Company Regulations. Previously demonstrated ability to manage details of church administration, tracking the interests and service of 250 men, women and children on weekly basis. Much earlier in my career worked as a sales assistant for a large consumer electronics firms, and territory sales manager of nationally ranked legal publishing house, supporting as many as 80 outside contractors in contract completion, sales development and customer service.

Clinical Experience

Fifteen years of professional experience in Hospital and Hospice Chaplaincy, caring for the spiritual needs of patients and their families in the hospital, facility care and home settings. Effectively fulfilled responsibilities for crisis intervention and grief counseling, bio-ethical consultations, and multi-disciplinary review of adherence to medical standards of practice. Extensive time spent with Patients and families in Intensive Care and Cardiac Care inpatient and out-patient programs, facilitating support groups, including offering a heart related stress management program and individual counseling for patients in crisis. Provided Spiritual Assessments and Counseling in the hospital Palliative Care program. Able to provide on-going opportunities to practice and educate others in Mind-Body-Spirit principles in a medical environment.

Pastoral Experience

Five years as staff minister for theologically liberal congregation, responsible for developing and managing educational programming, small groups, and pastoral counseling. There was ample pastoral opportunity to influence personal Spiritual development in this faith community through regular teaching and preaching responsibilities for both adults and children. During this time significant changes were made to the quality of the education and the integration of new spiritual and religious understandings into the life of the congregation.

EMPLOYMENT HISTORY

Since 2006 employed as Bereavement Services Manager for VITAS Innovative Hospice Care, based in Torrance, CA.. During rapid growth of the program maintained both the Volunteer and Bereavement programs by recruiting and training, consistent mentoring of volunteers, establishing good working relationships with staff, Chaplains and Social Workers. Now holding only the Bereavement position providing group support to families and staff as well as individual counseling as needed. Responsible for post-death mailings to families and supervising the follow-up as assessed by the clinical teams.

Also a Personal Life Coach since 2004. Most clients come needing support in dealing with recent loss of loved ones or with chronic illness of their own and seek greater personal awareness and spiritual growth.

Previously employed as a Staff Chaplain for St Joseph Health System, Orange, CA., 2003 through 2005, and previously worked from 1993 to 1999, continuing on as per diem staff until 1-03. returning full-time in fall of 2003. Worked in the Critical Care areas with attention to the emotional and Spiritual issues of patients, family, and staff. Strong experience in End-Of-Life planning and support, crisis intervention, Spiritual Counseling, identifying and addressing Ethical issues, and was assigned for Spiritual support to the Palliative Care Program.

Previously employed as a Chaplain and Educator in the Outpatient Cardiac Rehab at Mission Hospital, Mission Viejo, CA., March 2002 until October 2003. Responsibilities included facilitating groups, teaching stress-management, and one-on-one counseling as needed to cardiac patients.

Left a 5 year ministry with Irvine United Congregational Church, Irvine, CA. in March of 2003, to allow time to finish graduate work that is now complete.

Previously have worked for Hospital Home Health Hospice (1993/94) and for St. Joseph Hospice (1996 and again in 1999) on a part-time basis as Chaplain.

Commerce Clearing House, Territory Sales Representative, 88 to 90

Prior experience with Metro Media Paging Service (Sales Assistant); California Counties Title Co. (Customer Service); Panasonic-Technics Corporation (Sales Coordinator).

EDUCATION AND CREDENTIALS

University of Santa Monica, graduating with an M.A. in Spiritual Psychology with and Emphasis in Consciousness, Health and Healing in August of 2004.

Attended graduate seminary 1999 and 2000 at San Francisco Theological Seminary - Southern Campus. Claremont, CA. Successfully completed first year requirements.

Graduated from Ozark Christian College in 1971 with a B.A. in Sacred Literature. GRIEF RECOVERY INSTITUTE in 1998. Completed 4 Units of Clinical Pastoral Education at St. Joseph Hospital from 1991 to 1995.

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