tech support

-->

Byron ******************@***.*******: ***-451-***-**** bayou view drBrandon, fl 33510

Dedicated customer service professional with a strong track record of developing customer loyalty

Professional Experience

Brandon, fl

9/1/2008

Sole proprietership

Byron Fernkas

On-call PC tech support. Invoicing, and customer follow-up.

Received recognition as being in the top 10% of the company three years running. (progressive auto) Consistently received a 95% customer satisfaction percentage Tested for and received my 220 insurance Lic for all states.

Riverview, fl

10/1/2003 - 8/1/2008

Senior Agency specialist representative

Progressive Auto Ins

Telephone support for company computer software. Training and mentoring of incoming Reps. Conducted weekly meetings regarding current metrix and goals.

Education

01/1/1996 - 01/1/2001

Psychology

University of Florida

Contact this candidate