Customer Service Representative

Joanne Fuller

Email: *********@********.***

Address: **** ****** ***

City: Manchester

State: MD

Zip: 21102

Country: USA

Phone: 443-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOANNE FULLER

3412 Millie Way 410-***-****(H) 443-***-**** A(c)

Manchester, MD 21102 *********@********.***

QUALIFICATIONS SUMMARY

Administrative Professional with over 15 years of experience in Administration, Human Resources Support and Office Management. Exceptionally detailed organized with a unique ability to successfully manage multiple projects simultaneously. Deliver outstanding results, leading to increased levels of responsibility and recognition. Well-developed interpersonal communication skills to work effectively with people from diverse professional and cultural backgrounds. Other skills include:

Customer Service & Relation Telephone Reception Scheduling and Inventory

Office Equipment Operation Payroll/Reporting Filing and Data Entry

Accounts Payable/Receivable Problem Solving Word Processing and Typing

Technical Skills

Microsoft office suites; Quick Books; Windows 2009; AS/400; CACS; CSR MAX 3.8; E-Oscar; Timberline, Excel

Professional Experience:

OVERTON & ASSOCIATES, LLC, Westminster, MD

HR/PR Administrator/Sr. Customer Service Representative 2007-Present

Provide comprehensive administrative support for a Commercial/Residential Cabinet Maker in Westminster, MD and maintain the flow of paperwork coming from the subcontractors & vendors.

a Process payroll for 35 employees in Timberline

a Manage and update personal time off schedules

a Assist in Hiring/Terminating of employees

a Maintain personnel files

a Maintain Outstanding Accounts Payable Log, Vendor Log, and Lien Release Log

a Handle and resolve Healthcare Issues and problems

a Answer and direct calls from multi-line switchboard to appropriate party

a Open/sort mail daily

a Log Accounts Receivable checks, prepare vendor invoices for payment

a Process UPS and Federal Express shipments

MACKENZIE MANAGEMENT SERVICE, Lutherville, MD

Office Manager 2005-2007

a Managed multi-line switchboard and direct service calls according to priority to the technicians

a Prepared payroll for 35 employees in the service department

a Tracked and updated Personal Time off Schedule weekly

a Processed vendor invoices for payment

a Managed 10-15 Service Technicians

CITIFINANCIAL, Owings Mills, MD

Sr. Administrative Assistant/Sr. Customer Service Representative 1993-2005

a Processed accounts payable of attorney invoices nationwide.

a Serviced fraudulent accounts and restitution accounts.

a Resolved disputes.

a Maintained accurate documentation of CCCS proposals.

a Processed disability and death claims and insurance and unemployment claims.

a Notarized legal documents.

a Updated credit reports for customers.

a Maintained a multi-line system and prioritized the call volume.

EDUCATION:

Graduate - Hereford High School Parkton, MD

CERTIFICATION

Notary

AWARDS

Team Award 1997, 2000, 2002

MVP Award 1996, 1999, 2003

Exceptional Job Performer 1998

Top Performer 2001

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