Customer Service Administrative Assistant

** **** ***** **** ******* rep exper and admin exper also (grand junction)

Date: 2012-10-06, 3:54PM MDT

****.*.***********@*****.***

SUMMARY

Erin enjoys working in a high volume call center environment and providing excellent customer service. In her last

position she answered 130-150 of inbound calls per shift. She exhibits professionalism and excellent customer service

skills. She is available to interview and start as soon as possible.

TECHNICAL SKILLS

Microsoft Office Applications including Word, Outlook, PowerPoint, Excel

PROFESSIONAL EXPERIENCE

Attended Pikes Peak Community College

Alorica

Customer Service Representative

High volume incoming call center

Answered 130-150 calls per shift

Resolved customer issues

Performed basic trouble shooting

Provided high quality customer service

Assisted in call center floor support

Actively Searching for Fulltime Employment

Zippy Rent a Car

Rental Agent/Receptionist

Assisted customers with car rentals

Answered multi lines with questions on rates

Responsible for payment transactions

Clark Motor Company

Administrative Assistant

Answered multi line phone system, transferred and screened calls

Provided administrative and office support: data entry, faxing, filing

Collections and Debt Collecting

Balanced finances

Composed floor plans

Worked with finance companies

Assisted customers

EDUCATION

Pikes Peak Community College

Major Business - current

Wasson High School

Diploma

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